Check your landlordLandlord
London Borough of Sutton
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 13
- January 2021 to May 2026
- Maladministration found
- 77%
- 10 of 13 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 13 rulings.
Council homes
Council homes are managed by Sutton Housing Partnership (1 further ruling published under that name).
Status: Operating
Combined total of separately published rulings
- rulings published under London Borough of Sutton or Sutton Housing Partnership
- 14
- maladministration found (severe, maladministration or partial)
- 79% (11 of 14 rulings)
- severe maladministration
- 0
The Ombudsman publishes these rulings under separate names. We add them up here; no ruling is counted twice.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 8 | 62% |
| Partial maladministration | 2 | 15% |
| No maladministration | 1 | 8% |
| Outside jurisdiction | 2 | 15% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 9 |
| Apology | 6 |
| Take Specific Action (non-repair) | 4 |
| Other | 3 |
| Policy Review | 2 |
| Repairs | 2 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 10 | 10 | |
| Repairs (includes damp and mould) | 6 | 5 | |
| ASB/ | 3 | 3 | |
| Health and Safety (inc. building safety) | 2 | 1 | |
| Moving/ | 2 | 2 | |
| Estate Management | 1 | 1 | |
| Occupancy Rights | 1 | 0 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 0 | |
| 2022 | 0 | 0 | |
| 2023 | 0 | 0 | |
| 2024 | 4 | 4 | |
| 2025 | 3 | 3 | |
| 2026 | 5 | 3 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
7,453 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 8
- Findings
- 20
- Maladministration findings
- 19
- Maladministration rate (share of findings)
- 95%
- Severe maladministration findings
- 0
- Compensation ordered
- £4,450
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
6,024 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 90.8%
- Stage 2 answered on time
- 100%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 13The 10 most recent of 13 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 29 May 2026Case 202533066 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the: Leak into the kitchen and associated repairs. Complaint.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 21 May 2026Case 202344167 · ApplicantOutside jurisdiction
What the complaint was about (from the ruling) “The complaint is about the landlord’s decision to refuse the succession application.”
- 15 May 2026Case 202333272 · LeaseholderOutside jurisdiction
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: a) Reports of defects with the front door of his flat. b) Concerns about the landlord’s yearly inspection of fire doors in his building.”
- 13 March 2026Case 202515451 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of: Anti-social behaviour (ASB). The associated complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 11 February 2026Case 202404031 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s response to the resident’s reports of ASB, noise nuisance, and her request to move. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Policy Review, Staff Training, Take Specific Action (non-repair)
- 31 July 2025Case 202342463 · Secure TenancyMaladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about: The landlord’s handling of the resident’s reports of water ingress from the neighbour’s balcony garden, and associated repairs. The landlord’s handling of damp, mould, and peeling paint in the upstairs bathroom. The landlord’s…”
Orders or recommendations: Apology, Compensation, Other, Repairs
- 17 June 2025Case 202420779 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “This complaint is about the landlord's handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Compensation
- 25 April 2025Case 202220388 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the resident’s request for repairs. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Policy Review
- 7 August 2024Case 202333652 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: Concerns about securing her property. Concerns about staff conduct. Request for a management move.”
Orders or recommendations: Apology, Compensation, Other
- 29 July 2024Case 202321548 · OtherPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: response to the resident’s reports about repair issues at her property, including; gas; electrical wiring; asbestos; complaints handling.”
Orders or recommendations: Compensation, Other
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