Check your landlordLandlord
London Borough of Redbridge
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 35
- January 2021 to May 2026
- Maladministration found
- 86%
- 30 of 35 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 3 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 35 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 19 | 54% |
| Partial maladministration | 11 | 31% |
| No maladministration | 2 | 6% |
| Outside jurisdiction | 3 | 9% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 30 |
| Apology | 17 |
| Take Specific Action (non-repair) | 17 |
| Repairs | 9 |
| Case Review | 7 |
| Other | 3 |
| Policy Review | 3 |
| Process Change | 2 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 24 | 21 | |
| Repairs (includes damp and mould) | 20 | 20 | |
| ASB/ | 8 | 5 | |
| Moving/ | 5 | 4 | |
| Information and data management | 3 | 3 | |
| Financial | 2 | 2 | |
| Estate Management | 1 | 1 | |
| Health and Safety (inc. building safety) | 1 | 1 |
A ruling can have more than one category tag. 3 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 6 | 4 | |
| 2022 | 3 | 1 | |
| 2023 | 6 | 6 | |
| 2024 | 10 | 9 | |
| 2025 | 9 | 9 | |
| 2026 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
7,239 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 17
- Findings
- 37
- Maladministration findings
- 33
- Maladministration rate (share of findings)
- 89%
- Severe maladministration findings
- 3
- Compensation ordered
- £12,638
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
4,674 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 76.3%
- Stage 2 answered on time
- 55.2%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 35The 10 most recent of 35 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 29 May 2026Case 202540932 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of a roof leak. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 19 December 2025Case 202515220 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of ASB by a neighbour. Associated complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 28 November 2025Case 202447036 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to reports of damp and mould. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Compensation
- 27 November 2025Case 202334994 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the fence repair. This investigation has also considered the landlord’s complaint handling.”
Orders or recommendations: Compensation
- 18 June 2025Case 202218043 · Assured Shorthold TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the void period prior to the resident moving in to the property. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 2 June 2025Case 202320807 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Kitchen repairs following reports of a leak. The associated complaint.”
Orders or recommendations: Apology, Compensation
- 23 April 2025Case 202409090 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Handling of the repairs to the windows. Record keeping.”
Orders or recommendations: Apology, Case Review, Compensation, Repairs, Take Specific Action (non-repair)
- 7 April 2025Case 202329547 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s anti-social behaviour (ASB) reports.”
Orders or recommendations: Apology, Compensation
- 5 February 2025Case 202230847 · Secure TenancyMaladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about: The landlords handling of the residents reports of repairs including a leaking roof, concerns for the structural safety of the roof, drainage issues and ground flooding. The landlord’s complaint handling. We have also investigated…”
Orders or recommendations: Apology, Case Review, Compensation, Policy Review, Process Change, Repairs, Take Specific Action (non-repair)
- 10 January 2025Case 202408596 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The resident’s complaint is about the landlord’s handling of: Bathroom repairs. Window repairs. Mould in the property.”
Orders or recommendations: Compensation, Policy Review, Repairs, Take Specific Action (non-repair)
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