Check your landlordLandlord
London Borough of Newham
Also published by the Ombudsman as: Newham Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 105
- December 2020 to May 2026
- Maladministration found
- 73%
- 77 of 105 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 4
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 3 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 105 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 4 | 4% |
| Maladministration | 35 | 33% |
| Partial maladministration | 38 | 36% |
| Reasonable redress | 9 | 9% |
| No maladministration | 13 | 12% |
| Outside jurisdiction | 3 | 3% |
| Mediation | 3 | 3% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 86 |
| Take Specific Action (non-repair) | 45 |
| Apology | 40 |
| Other | 20 |
| Staff Training | 20 |
| Repairs | 19 |
| Policy Review | 18 |
| Case Review | 16 |
| Process Change | 8 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 67 | 53 | |
| Repairs (includes damp and mould) | 50 | 38 | |
| ASB/ | 18 | 15 | |
| Financial | 13 | 6 | |
| Estate Management | 9 | 7 | |
| Information and data management | 7 | 7 | |
| Moving/ | 5 | 4 | |
| Occupancy Rights | 5 | 4 | |
| Health and Safety (inc. building safety) | 2 | 2 | |
| Planned Works | 1 | 0 |
A ruling can have more than one category tag. 10 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 1 | 1 | |
| 2021 | 13 | 7 | |
| 2022 | 18 | 8 | |
| 2023 | 20 | 17 | |
| 2024 | 15 | 14 | |
| 2025 | 28 | 24 | |
| 2026 | 10 | 6 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
24,717 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 39
- Findings
- 93
- Maladministration findings
- 61
- Maladministration rate (share of findings)
- 67%
- Severe maladministration findings
- 3
- Compensation ordered
- £27,455
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
19,032 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 67.6%
- Stage 2 answered on time
- 32.7%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 105The 10 most recent of 105 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 21 May 2026Case 202348528 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the complaint.”
Recommendations: Compensation
- 12 May 2026Case 202451567 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s reports of low water pressure. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Case Review, Compensation, Other
- 7 May 2026Case 202501941 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of a blocked gutter and associated issues with damp and mould. Complaint.”
Orders or recommendations: Apology, Compensation
- 15 April 2026Case 202339968 · Flexible TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Decision to issue a NOSP. Handling of the complaint.”
Recommendations: Compensation
- 9 April 2026Case 202404450 · OtherReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the residents: Reports of delays in repairing the living room door. Complaint.”
Recommendations: Compensation, Take Specific Action (non-repair)
- 18 March 2026Case 202427228 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Repairs to communal drains. The complaint.”
Orders or recommendations: Compensation
- 18 March 2026Case 202412827 · ApplicantPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the residents: Succession application. Complaint.”
Orders or recommendations: Compensation
- 24 February 2026Case 202426820 · Secure TenancyReasonable redress
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s: Reports of leaks, damp, and mould. Complaint.”
Recommendations: Other
- 10 February 2026Case 202328922 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s handling of: the residents report of damp and mould the associated complaint”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 5 February 2026Case 202448284 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of bathroom adaptations. We also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
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