Check your landlordLandlord
London Borough of Lewisham
Also published by the Ombudsman as: Lewisham Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 138
- February 2021 to May 2026
- Maladministration found
- 93%
- 129 of 138 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 6
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 7 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 138 rulings.
The Ombudsman has published further reports or orders about this landlord
Further investigation report, published 7 October 2025. Read the report
Complaint Handling Failure Orders: 13 Complaint Handling Failure Orders in 2024-25. What is a Complaint Handling Failure Order?
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 6 | 4% |
| Maladministration | 86 | 62% |
| Partial maladministration | 37 | 27% |
| Reasonable redress | 3 | 2% |
| No maladministration | 3 | 2% |
| Outside jurisdiction | 2 | 1% |
| Mediation | 1 | 1% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 132 |
| Apology | 85 |
| Repairs | 66 |
| Take Specific Action (non-repair) | 65 |
| Other | 32 |
| Case Review | 18 |
| Process Change | 17 |
| Policy Review | 10 |
| Staff Training | 8 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 89 | 84 | |
| Managing Relations | 78 | 77 | |
| Moving/ | 14 | 14 | |
| ASB/ | 13 | 13 | |
| Financial | 10 | 8 | |
| Health and Safety (inc. building safety) | 8 | 7 | |
| Estate Management | 7 | 7 | |
| Information and data management | 6 | 6 | |
| Occupancy Rights | 3 | 3 | |
| Planned Works | 1 | 1 |
A ruling can have more than one category tag. 24 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 6 | 3 | |
| 2022 | 4 | 1 | |
| 2023 | 14 | 14 | |
| 2024 | 47 | 46 | |
| 2025 | 51 | 50 | |
| 2026 | 16 | 15 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
19,793 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 70
- Findings
- 179
- Maladministration findings
- 149
- Maladministration rate (share of findings)
- 84%
- Severe maladministration findings
- 7
- Compensation ordered
- £62,417
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
14,660 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 34.2%
- Stage 2 answered on time
- 73.1%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 138The 10 most recent of 138 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 29 May 2026Case 202444157 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The landlord’s handling of: the resident’s report of a leak affecting his bedroom and the subsequent internal damage the associated complaint”
Orders or recommendations: Apology, Compensation, Other
- 22 May 2026Case 202429967 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s queries regarding service charges for scaffolding.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 12 May 2026Case 202424318 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Associated complaint.”
Orders or recommendations: Apology, Compensation
- 30 March 2026Case 202502857 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s request to install a rear garden door.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 20 March 2026Case 202442128 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of repairs to: The stairs. The windows. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Policy Review, Take Specific Action (non-repair)
- 16 March 2026Case 202502695 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s request for compensation for works to his boiler.”
Orders or recommendations: Apology, Compensation
- 27 February 2026Case 202527711 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about: The managing agent’s response to the resident’s reports of damp and mould. The managing agent’s response to the resident’s request for compensation. The managing agent’s response to the resident’s concerns regarding its record keeping. The managing agent’s handling of the…”
Orders or recommendations: Compensation, Other
- 26 February 2026Case 202501043 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of leaks into the bathroom. We have also considered the landlord’s complaints handling.”
Orders or recommendations: Compensation, Other, Repairs
- 19 February 2026Case 202525114 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “How the landlord handled the resident’s: Reports about the condition of her windows and balcony door, and associated damp and mould. Formal complaint.”
Orders or recommendations: Apology, Compensation, Other, Policy Review, Repairs
- 18 February 2026Case 202441034 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of: A leak from the flat above. Outstanding window repairs. We have also looked at the landlord’s handling of the complaint.”
Orders or recommendations: Apology, Compensation
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