Check your landlordLandlord
London Borough of Hounslow
Also published by the Ombudsman as: Hounslow Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 64
- December 2020 to May 2026
- Maladministration found
- 77%
- 49 of 64 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 3 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 64 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 23 | 36% |
| Partial maladministration | 26 | 41% |
| Reasonable redress | 2 | 3% |
| No maladministration | 9 | 14% |
| Outside jurisdiction | 3 | 5% |
| Unknown | 1 | 2% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 52 |
| Take Specific Action (non-repair) | 31 |
| Apology | 29 |
| Other | 11 |
| Repairs | 11 |
| Case Review | 9 |
| Process Change | 5 |
| Policy Review | 4 |
| Staff Training | 3 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 40 | 38 | |
| Repairs (includes damp and mould) | 39 | 30 | |
| Moving/ | 10 | 7 | |
| Estate Management | 9 | 7 | |
| ASB/ | 7 | 7 | |
| Health and Safety (inc. building safety) | 5 | 4 | |
| Information and data management | 3 | 3 | |
| Financial | 2 | 1 | |
| Planned Works | 1 | 1 |
A ruling can have more than one category tag. 4 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 1 | 0 | |
| 2021 | 5 | 3 | |
| 2022 | 7 | 4 | |
| 2023 | 4 | 3 | |
| 2024 | 14 | 13 | |
| 2025 | 23 | 19 | |
| 2026 | 10 | 7 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
16,801 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 41
- Findings
- 99
- Maladministration findings
- 61
- Maladministration rate (share of findings)
- 67%
- Severe maladministration findings
- 3
- Compensation ordered
- £17,695
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
13,447 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 42.4%
- Stage 2 answered on time
- 56.6%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 64The 10 most recent of 64 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 29 May 2026Case 202519087 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The resident’s complaint is about the landlord’s handling of her reports of the loss of heating and hot water. We will also consider the landlord’s handling of the resident’s complaint.”
Orders or recommendations: Apology, Compensation, Other
- 21 May 2026Case 202435278 · LeaseholderNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about the building insurance procurement.”
- 28 April 2026Case 202309773 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB) and a request to install a security gate. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 17 April 2026Case 202531711 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of the resident’s ASB reports. The council’s handling of the resident’s rehousing application and SAR. The landlord’s complaint handling.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 30 January 2026Case 202514414 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s handling of repairs to a leak. The landlord’s complaints handling.”
Orders or recommendations: Compensation, Repairs, Take Specific Action (non-repair)
- 29 January 2026Case 202345175 · Secure TenancyOutside jurisdiction
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of ongoing roof leaks.”
- 29 January 2026Case 202344511 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to issues with the hot water supply to the shower. Handling of the complaint.”
Orders or recommendations: Apology, Compensation
- 27 January 2026Case 202518163 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of a request to repair an external pathway. We will also consider the landlord’s complaint handling.”
Orders or recommendations: Compensation, Repairs
- 22 January 2026Case 202413509 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the residents: Concerns about the tenancy assignment conditions. Reports of staff conduct. Complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 19 January 2026Case 202527944 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: the resident’s reports of the smell of sewage in the property the associated complaint”
Recommendations: Take Specific Action (non-repair)
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