Check your landlordLandlord
London Borough of Hillingdon
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 40
- January 2021 to February 2026
- Maladministration found
- 83%
- 33 of 40 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 40 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 24 | 60% |
| Partial maladministration | 9 | 23% |
| Reasonable redress | 1 | 3% |
| No maladministration | 6 | 15% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 33 |
| Apology | 23 |
| Take Specific Action (non-repair) | 17 |
| Repairs | 9 |
| Other | 7 |
| Staff Training | 6 |
| Policy Review | 5 |
| Process Change | 5 |
| Case Review | 3 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 21 | 17 | |
| Managing Relations | 20 | 18 | |
| Estate Management | 7 | 5 | |
| Moving/ | 4 | 4 | |
| ASB/ | 2 | 1 | |
| Financial | 2 | 2 | |
| Health and Safety (inc. building safety) | 2 | 2 | |
| Information and data management | 2 | 2 | |
| Enquiry stage | 1 | 0 | |
| Occupancy Rights | 1 | 1 | |
| Planned Works | 1 | 1 |
A ruling can have more than one category tag. 4 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 6 | 4 | |
| 2022 | 4 | 3 | |
| 2023 | 7 | 6 | |
| 2024 | 9 | 8 | |
| 2025 | 11 | 10 | |
| 2026 | 3 | 2 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
13,504 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 18
- Findings
- 44
- Maladministration findings
- 32
- Maladministration rate (share of findings)
- 76%
- Severe maladministration findings
- 0
- Compensation ordered
- £7,100
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
10,487 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 60.2%
- Stage 2 answered on time
- 82.1%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 40The 10 most recent of 40 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 25 February 2026Case 202329442 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of charges to the resident for repairs to her property, after her tenancy ended. We have also considered the landlord’s handling of the resident’s complaint.”
Orders or recommendations: Apology, Compensation
- 24 February 2026Case 202402273 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The landlord’s response to the resident’s request that it remove protective floor coverings. The landlord’s handling of the associated complaint.”
Recommendations: Process Change
- 27 January 2026Case 202439557 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: the kitchen and bathroom replacement at the property the complaint”
Orders or recommendations: Apology, Compensation, Other, Repairs
- 28 November 2025Case 202415289 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of the resident’s concerns about fire safety and the condition of a neighbouring property. The landlord’s handling of the resident’s complaint.”
Orders or recommendations: Apology, Case Review, Compensation, Take Specific Action (non-repair)
- 30 October 2025Case 202329872 · Flexible TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s response to the resident’s: Concerns about the property’s condition on letting. Reports of leaks. Requests for a permanent move. Concerns about its lettings process. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 20 October 2025Case 202453498 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Associated complaint.”
Orders or recommendations: Apology, Compensation
- 10 October 2025Case 202427669 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s report of no adequate fridge space and concern about the property condition when let. The resident’s report of poor communication and lack of support provided. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 19 September 2025Case 202452711 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s damp and mould reports and associated repairs. The resident’s complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 30 June 2025Case 202423080 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s response to the resident’s: Concerns about staff conduct. Concerns about the garden and overhanging trees at her property.”
Orders or recommendations: Case Review, Compensation, Take Specific Action (non-repair)
- 29 April 2025Case 202323642 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s request for compensation, following a missed gas safety check appointment .”
Orders or recommendations: Apology, Compensation, Process Change
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