Check your landlordLandlord
London Borough of Harrow
Also published by the Ombudsman as: Harrow Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 24
- January 2021 to February 2026
- Maladministration found
- 75%
- 18 of 24 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 24 rulings.
The Ombudsman has published further reports or orders about this landlord
Complaint Handling Failure Orders: 6 Complaint Handling Failure Orders in 2024-25. What is a Complaint Handling Failure Order?
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 11 | 46% |
| Partial maladministration | 7 | 29% |
| Reasonable redress | 1 | 4% |
| No maladministration | 3 | 13% |
| Outside jurisdiction | 2 | 8% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 19 |
| Apology | 13 |
| Take Specific Action (non-repair) | 10 |
| Other | 6 |
| Repairs | 6 |
| Staff Training | 5 |
| Case Review | 3 |
| Policy Review | 3 |
| Process Change | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 13 | 10 | |
| Repairs (includes damp and mould) | 8 | 6 | |
| Financial | 4 | 2 | |
| Health and Safety (inc. building safety) | 4 | 3 | |
| Moving/ | 2 | 1 | |
| ASB/ | 1 | 1 | |
| Estate Management | 1 | 1 | |
| Information and data management | 1 | 0 | |
| Occupancy Rights | 1 | 1 |
A ruling can have more than one category tag. 7 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 5 | 3 | |
| 2022 | 2 | 1 | |
| 2023 | 3 | 2 | |
| 2024 | 3 | 3 | |
| 2025 | 9 | 7 | |
| 2026 | 2 | 2 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
6,061 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 12
- Findings
- 36
- Maladministration findings
- 30
- Maladministration rate (share of findings)
- 86%
- Severe maladministration findings
- 0
- Compensation ordered
- £8,759
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
4,790 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 58.4%
- Stage 2 answered on time
- 40.8%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 24The 10 most recent of 24 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 27 February 2026Case 202316982 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s concerns about proposed improvement works. We have also assessed the landlord’s handling of the resident’s complaint.”
Orders or recommendations: Apology, Compensation
- 25 February 2026Case 202515440 · Introductory TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: Repairs caused by a leak from a neighbouring property. Shower repairs. The complaint.”
Orders or recommendations: Apology, Compensation, Other, Repairs
- 17 December 2025Case 202340320 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: the removal and replacement of the resident’s flooring the complaint”
Orders or recommendations: Apology, Compensation, Other, Policy Review, Repairs
- 26 August 2025Case 202417193 · Secure TenancyMaladministration
Orders or recommendations: Apology, Compensation, Other, Take Specific Action (non-repair)
- 23 May 2025Case 202325538 · Secure TenancyOutside jurisdiction
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Request to move homes. Reports of various repairs.”
- 30 April 2025Case 202345085 · Secure TenancyMaladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of the resident’s concerns about: The condition of the property, including the external communal area and the building’s structural integrity. A carbon monoxide leak and remedial works. The Ombudsman has also…”
Orders or recommendations: Apology, Compensation, Repairs, Staff Training, Take Specific Action (non-repair)
- 21 March 2025Case 202324259 · Flexible TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the removal of asbestos floor tiles from the resident’s flat.”
Recommendations: Process Change
- 28 February 2025Case 202333489 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour from her neighbour. Drainage issues. The investigation also considers the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Policy Review, Repairs, Take Specific Action (non-repair)
- 27 February 2025Case 202317581 · LeaseholderMaladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of: The resident’s service charge information and services dispute. The resident’s complaint. There was service failure in the landlord’s handling of the resident’s complaint as the landlord: Did not accept…”
Orders or recommendations: Apology, Compensation
- 24 February 2025Case 202346881 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of leaks, damp and mould. The Ombudsman has also assessed the landlord’s complaint handling.”
Orders or recommendations: Apology, Case Review, Compensation, Take Specific Action (non-repair)
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