Check your landlordLandlord
London Borough of Hackney
Also published by the Ombudsman as: Hackney Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 185
- December 2020 to April 2026
- Maladministration found
- 77%
- 143 of 185 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 2
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 7 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 185 rulings.
The Ombudsman has published further reports or orders about this landlord
Further investigation report, published 22 May 2025. Read the report
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 2 | 1% |
| Maladministration | 85 | 46% |
| Partial maladministration | 56 | 30% |
| Reasonable redress | 13 | 7% |
| No maladministration | 17 | 9% |
| Outside jurisdiction | 9 | 5% |
| Mediation | 2 | 1% |
| Unknown | 1 | 1% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 155 |
| Apology | 80 |
| Take Specific Action (non-repair) | 70 |
| Repairs | 50 |
| Other | 39 |
| Case Review | 32 |
| Policy Review | 25 |
| Staff Training | 19 |
| Process Change | 14 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 118 | 97 | |
| Managing Relations | 107 | 93 | |
| ASB/ | 27 | 22 | |
| Moving/ | 25 | 19 | |
| Financial | 14 | 11 | |
| Information and data management | 11 | 10 | |
| Estate Management | 5 | 3 | |
| Health and Safety (inc. building safety) | 5 | 4 | |
| Occupancy Rights | 3 | 2 |
A ruling can have more than one category tag. 18 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 2 | 0 | |
| 2021 | 18 | 7 | |
| 2022 | 20 | 13 | |
| 2023 | 34 | 29 | |
| 2024 | 41 | 38 | |
| 2025 | 63 | 51 | |
| 2026 | 7 | 5 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
29,992 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 82
- Findings
- 189
- Maladministration findings
- 108
- Maladministration rate (share of findings)
- 61%
- Severe maladministration findings
- 7
- Compensation ordered
- £62,132
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
21,552 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 67.4%
- Stage 2 answered on time
- 82.6%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 185The 10 most recent of 185 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 28 April 2026Case 202429490 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s concerns about: damp and mould. a radiator installation. operative conduct and damage to his carpet. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 1 April 2026Case 202516676 · Secure TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: Reports of repairs. Complaint.”
Recommendations: Compensation, Other, Repairs
- 11 March 2026Case 202414183 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of the resident’s service charge queries and the information it provided. Complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 26 February 2026Case 202340830 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Associated complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 29 January 2026Case 202522014 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and associated repair work. Complaint.”
Orders or recommendations: Apology, Compensation
- 29 January 2026Case 202410034 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about how the landlord handled the resident’s reports of: Lift breakdowns. Damp and mould. Boiler issues. Flooding. A collapsed wall. It is also about how the landlord handled: The resident’s housing transfer application. The complaint.”
Recommendations: Repairs
- 5 January 2026Case 202435231 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: Reports of leaks and associated repairs. Reports of repairs to the windows. Complaint.”
Orders or recommendations: Compensation, Other, Repairs
- 24 December 2025Case 202425099 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about: The level of compensation the landlord offered for its repair delays. The landlord’s handling of repairs to the residents living room flooring. Complaint handling.”
Orders or recommendations: Compensation, Other
- 23 December 2025Case 202501592 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of damp, mould and associated repairs. We have also decided to investigate the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
- 18 December 2025Case 202348222 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s reports of noise and ASB from neighbours. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Case Review, Compensation, Take Specific Action (non-repair)
Spotted a mistake, or are you this landlord and want to reply? See corrections and right of reply.