Check your landlordLandlord
London Borough of Enfield
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 38
- June 2021 to June 2026
- Maladministration found
- 87%
- 33 of 38 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 1 severe maladministration finding (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 38 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 24 | 63% |
| Partial maladministration | 9 | 24% |
| Reasonable redress | 3 | 8% |
| No maladministration | 1 | 3% |
| Outside jurisdiction | 1 | 3% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 35 |
| Apology | 21 |
| Take Specific Action (non-repair) | 14 |
| Other | 11 |
| Repairs | 10 |
| Policy Review | 4 |
| Process Change | 3 |
| Staff Training | 3 |
| Case Review | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 29 | 27 | |
| Repairs (includes damp and mould) | 26 | 24 | |
| ASB/ | 5 | 4 | |
| Moving/ | 5 | 4 | |
| Estate Management | 3 | 3 | |
| Financial | 2 | 1 | |
| Health and Safety (inc. building safety) | 1 | 0 | |
| Information and data management | 1 | 1 | |
| Occupancy Rights | 1 | 1 | |
| Planned Works | 1 | 0 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 1 | |
| 2022 | 0 | 0 | |
| 2023 | 6 | 6 | |
| 2024 | 8 | 8 | |
| 2025 | 15 | 11 | |
| 2026 | 8 | 7 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
15,831 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 29
- Findings
- 59
- Maladministration findings
- 42
- Maladministration rate (share of findings)
- 76%
- Severe maladministration findings
- 1
- Compensation ordered
- £18,138
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
10,455 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 95.5%
- Stage 2 answered on time
- 94.3%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 38The 10 most recent of 38 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 4 June 2026Case 202533065 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Concerns about the replacement driveway gates. Associated complaint.”
Orders or recommendations: Apology, Compensation, Repairs
- 30 April 2026Case 202345701 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to the resident’s concerns about its grounds maintenance service including knee rail repairs. Handling of the resident’s reports of fly-tipping. Complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 27 March 2026Case 202402399 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Concern about the removal of her CCTV and motion sensor spotlight. Associated complaint.”
Recommendations: Take Specific Action (non-repair)
- 24 March 2026Case 202529422 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The leaks. The drainage issues. The complaint.”
Orders or recommendations: Apology, Compensation, Other, Repairs
- 24 March 2026Case 202404351 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The leak. The complaint.”
Orders or recommendations: Apology, Compensation, Other
- 13 March 2026Case 202341697 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: A leak entering the resident’s bathroom ceiling. The associated complaint.”
Orders or recommendations: Compensation
- 13 February 2026Case 202424493 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Complaint handling.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 23 January 2026Case 202339314 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the soil stack pipe. Reports of defective guttering and related damp at the property. Formal complaint.”
Orders or recommendations: Apology, Compensation, Repairs
- 17 December 2025Case 202412571 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Reports of damp and mould. A request for additional security features. The complaint.”
Orders or recommendations: Apology, Compensation
- 27 November 2025Case 202439114 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of The resident’s reports of damp and mould. The resident’s reports of cracks in the walls. The complaint.”
Orders or recommendations: Apology, Compensation, Other
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