Check your landlordLandlord
London Borough of Ealing
Also published by the Ombudsman as: Ealing Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 71
- January 2021 to July 2026
- Maladministration found
- 87%
- 62 of 71 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 5 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 71 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 43 | 61% |
| Partial maladministration | 19 | 27% |
| Reasonable redress | 1 | 1% |
| No maladministration | 4 | 6% |
| Outside jurisdiction | 3 | 4% |
| Unknown | 1 | 1% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 62 |
| Apology | 45 |
| Repairs | 31 |
| Take Specific Action (non-repair) | 28 |
| Other | 15 |
| Policy Review | 14 |
| Staff Training | 11 |
| Case Review | 10 |
| Process Change | 6 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 51 | 49 | |
| Repairs (includes damp and mould) | 44 | 39 | |
| Moving/ | 8 | 5 | |
| Information and data management | 7 | 7 | |
| ASB/ | 5 | 3 | |
| Financial | 4 | 4 | |
| Estate Management | 3 | 3 | |
| Occupancy Rights | 3 | 2 | |
| Health and Safety (inc. building safety) | 1 | 1 | |
| Planned Works | 1 | 1 |
A ruling can have more than one category tag. 5 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 5 | 1 | |
| 2022 | 5 | 4 | |
| 2023 | 15 | 13 | |
| 2024 | 19 | 18 | |
| 2025 | 15 | 14 | |
| 2026 | 12 | 12 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
15,372 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 37
- Findings
- 85
- Maladministration findings
- 73
- Maladministration rate (share of findings)
- 88%
- Severe maladministration findings
- 5
- Compensation ordered
- £31,501
The Ombudsman’s report on this landlord and its 2025-26 data table differ: compensation £31,501 in the report, £31,801 in the data table. We show the report’s figures because that is the document we link to.
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
11,259 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 60.9%
- Stage 2 answered on time
- 54.1%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 71The 10 most recent of 71 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 10 July 2026Case 202341180 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to the resident’s concerns about her rent account. Complaint handling.”
Orders or recommendations: Apology, Compensation
- 30 April 2026Case 202520683 · LeaseholderMaladministration
What the complaint was about (from the ruling) “There were delays in the landlord’s complaint handling that it did not acknowledge, apologise or offer redress for.”
Orders or recommendations: Apology, Compensation, Other, Take Specific Action (non-repair)
- 29 April 2026Case 202529241 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about asbestos. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs
- 24 April 2026Case 202514153 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s handling of the: The resident’s reports of a roof leak causing damp and mould. The resident’s reports of creaking floorboards. The associated complaint.”
Orders or recommendations: Apology, Compensation, Other, Repairs
- 23 April 2026Case 202348033 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The landlord’s handling of the resident’s report that: damp and mould had caused damage to the resident’s sofa, curtains, and flooring items were stolen from the property during damp and mould works damp and mould had returned because the landlord did not install thermal boarding The landlord’s…”
Orders or recommendations: Apology, Compensation, Other, Repairs, Take Specific Action (non-repair)
- 28 March 2026Case 202314014 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of repairs to a roof leak, the toilet ceiling, kitchen and brickwork. We have also assessed the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs
- 18 March 2026Case 202429226 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Repairs included in the resident’s disrepair claim. Repairs raised outside of the resident’s disrepair claim. The resident’s reports of pests in the property. The resident’s complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 18 February 2026Case 202402124 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s response to the residents: concerns while she was living in temporary accommodation after a fire at her property. Associated complaint.”
Orders or recommendations: Apology
- 13 February 2026Case 202516407 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: Reports of leaks from the flat above and the soil pipe. Complaint.”
Orders or recommendations: Apology, Compensation, Repairs
- 12 February 2026Case 202348401 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: Reports of a collapsed ceiling in the living room. Associated complaint.”
Orders or recommendations: Compensation
Spotted a mistake, or are you this landlord and want to reply? See corrections and right of reply.