Check your landlordLandlord
London Borough of Croydon
Also published by the Ombudsman as: Croydon Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 74
- December 2020 to May 2026
- Maladministration found
- 82%
- 61 of 74 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 2 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 74 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 26 | 35% |
| Partial maladministration | 35 | 47% |
| Reasonable redress | 4 | 5% |
| No maladministration | 3 | 4% |
| Outside jurisdiction | 5 | 7% |
| Mediation | 1 | 1% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 62 |
| Apology | 42 |
| Take Specific Action (non-repair) | 35 |
| Other | 20 |
| Repairs | 18 |
| Case Review | 13 |
| Policy Review | 11 |
| Staff Training | 9 |
| Process Change | 5 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 48 | 46 | |
| Repairs (includes damp and mould) | 40 | 35 | |
| ASB/ | 19 | 17 | |
| Moving/ | 17 | 15 | |
| Information and data management | 6 | 6 | |
| Financial | 5 | 3 | |
| Estate Management | 3 | 3 | |
| Health and Safety (inc. building safety) | 3 | 3 | |
| Occupancy Rights | 1 | 1 | |
| Planned Works | 1 | 1 |
A ruling can have more than one category tag. 10 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 1 | 1 | |
| 2021 | 11 | 3 | |
| 2022 | 7 | 5 | |
| 2023 | 10 | 10 | |
| 2024 | 15 | 15 | |
| 2025 | 23 | 21 | |
| 2026 | 7 | 6 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
16,090 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 36
- Findings
- 86
- Maladministration findings
- 58
- Maladministration rate (share of findings)
- 69%
- Severe maladministration findings
- 2
- Compensation ordered
- £34,904
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
13,347 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 35.5%
- Stage 2 answered on time
- 12.2%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 74The 10 most recent of 74 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 19 May 2026Case 202402013 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: The resident’s reports of leaks from the upstairs flat. The associated complaint.”
Orders or recommendations: Apology, Compensation
- 17 April 2026Case 202441254 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about: Damp and mould at the property. The landlord’s handling of the complaint.”
Orders or recommendations: Compensation
- 10 March 2026Case 202347151 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Repairs to the boiler and the resident’s request for compensation for gas usage. The complaint.”
Orders or recommendations: Apology, Compensation, Other, Policy Review
- 12 February 2026Case 202416544 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of ASB. We have also assessed the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
- 2 February 2026Case 202518995 · Secure TenancyOutside jurisdiction
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Complaint.”
- 29 January 2026Case 202504858 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of reports of a leak. We have also assessed the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 21 January 2026Case 202436719 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of the resident’s noise nuisance reports. Complaint handling.”
Orders or recommendations: Case Review, Compensation
- 22 December 2025Case 202514330 · Flexible TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of reports of damp and mould. We have also considered the landlord’s: complaint handling record keeping”
Orders or recommendations: Apology, Case Review, Compensation, Repairs, Take Specific Action (non-repair)
- 2 December 2025Case 202507307 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The resident’s complaint is about the landlord’s handling of adaptations to make the property suitable for the family. We have also considered the landlord’s handling of the complaint.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 27 November 2025Case 202502469 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould in the property. The associated complaint.”
Orders or recommendations: Apology, Compensation, Other, Repairs, Staff Training
Spotted a mistake, or are you this landlord and want to reply? See corrections and right of reply.