Check your landlordLandlord
London Borough of Brent
Also published by the Ombudsman as: Brent Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 54
- February 2021 to May 2026
- Maladministration found
- 69%
- 37 of 54 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 54 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 26 | 48% |
| Partial maladministration | 11 | 20% |
| Reasonable redress | 8 | 15% |
| No maladministration | 7 | 13% |
| Outside jurisdiction | 2 | 4% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 46 |
| Apology | 25 |
| Take Specific Action (non-repair) | 23 |
| Repairs | 17 |
| Case Review | 13 |
| Other | 10 |
| Staff Training | 8 |
| Policy Review | 4 |
| Process Change | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 30 | 24 | |
| Managing Relations | 26 | 23 | |
| ASB/ | 11 | 10 | |
| Financial | 6 | 5 | |
| Estate Management | 5 | 3 | |
| Information and data management | 4 | 3 | |
| Health and Safety (inc. building safety) | 2 | 1 | |
| Moving/ | 2 | 1 | |
| Occupancy Rights | 1 | 0 |
A ruling can have more than one category tag. 5 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 9 | 3 | |
| 2022 | 8 | 5 | |
| 2023 | 9 | 8 | |
| 2024 | 9 | 7 | |
| 2025 | 12 | 9 | |
| 2026 | 7 | 5 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
11,775 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 25
- Findings
- 61
- Maladministration findings
- 35
- Maladministration rate (share of findings)
- 61%
- Severe maladministration findings
- 0
- Compensation ordered
- £19,487
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
8,080 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 81.8%
- Stage 2 answered on time
- 98.9%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 54The 10 most recent of 54 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 27 May 2026Case 202410185 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to reports of drainage issues. Handling of the complaint.”
Orders or recommendations: Apology, Compensation, Other
- 6 May 2026Case 202524424 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the grounds maintenance to the communal garden. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 19 March 2026Case 202443604 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of noise disturbances from the flat above. Complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 6 February 2026Case 202411230 · LeaseholderNo maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s response to the resident’s reports of a cracked electrical fuse and associated work. We have also considered the associated complaint.”
Recommendations: Compensation, Other
- 30 January 2026Case 202505522 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: Reports of repairs to the toilet. Concerns about staff conduct. Reports of pests. Query about the increase in service charge. Reports of repairs to the windows. The associated complaint.”
Orders or recommendations: Apology, Compensation, Other, Repairs
- 29 January 2026Case 202441337 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of: Squatters in the block. A leak. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 7 January 2026Case 202338858 · LeaseholderNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s concerns about changes to the calculation and allocation of communal cleaning. We have also investigated the landlord’s handling of the associated complaint.”
Recommendations: Compensation
- 28 November 2025Case 202502965 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to the resident’s concerns about outstanding repairs. Response to the resident’s concerns about the conduct of its operatives. Complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 26 November 2025Case 202436365 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of water ingress, damp, and mould.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 26 September 2025Case 202453056 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of noise nuisance and anti-social behaviour (ASB).”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
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