Check your landlordLandlord
London Borough of Barking and Dagenham
Also published by the Ombudsman as: Barking and Dagenham Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 54
- April 2021 to April 2026
- Maladministration found
- 78%
- 42 of 54 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 1
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 2 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 54 rulings.
The Ombudsman has published further reports or orders about this landlord
Complaint Handling Failure Orders: 6 Complaint Handling Failure Orders in 2024-25. What is a Complaint Handling Failure Order?
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 1 | 2% |
| Maladministration | 30 | 56% |
| Partial maladministration | 11 | 20% |
| Reasonable redress | 2 | 4% |
| No maladministration | 3 | 6% |
| Outside jurisdiction | 6 | 11% |
| Mediation | 1 | 2% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 45 |
| Apology | 24 |
| Take Specific Action (non-repair) | 23 |
| Policy Review | 12 |
| Staff Training | 11 |
| Case Review | 8 |
| Repairs | 7 |
| Other | 4 |
| Process Change | 2 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 31 | 28 | |
| Repairs (includes damp and mould) | 25 | 21 | |
| ASB/ | 9 | 7 | |
| Financial | 8 | 4 | |
| Moving/ | 8 | 7 | |
| Estate Management | 6 | 3 | |
| Health and Safety (inc. building safety) | 2 | 2 | |
| Information and data management | 1 | 1 |
A ruling can have more than one category tag. 4 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 4 | 2 | |
| 2022 | 11 | 7 | |
| 2023 | 8 | 8 | |
| 2024 | 10 | 10 | |
| 2025 | 13 | 11 | |
| 2026 | 8 | 4 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
16,014 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 19
- Findings
- 56
- Maladministration findings
- 42
- Maladministration rate (share of findings)
- 78%
- Severe maladministration findings
- 2
- Compensation ordered
- £12,661
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
16,046 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 76.8%
- Stage 2 answered on time
- 76.4%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 54The 10 most recent of 54 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 22 April 2026Case 202307413 · Introductory TenancyNo maladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s: Request for adaptations. Request for a management transfer. Complaint.”
- 21 April 2026Case 202338408 · LeaseholderNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s request for a new front door and for it to reimburse him for the locksmith charges he had incurred. We have also considered the landlord’s response to the associated complaint.”
- 19 March 2026Case 202326022 · Assured TenancyMediation
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of repairs to the TV aerial.”
Orders or recommendations: Compensation
- 16 March 2026Case 202334788 · Shared OwnershipOutside jurisdiction
What the complaint was about (from the ruling) “The complaint is about the landlord’s responses to the resident’s service charge queries and her concerns about the quality of services provided.”
- 27 February 2026Case 202341562 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Concerns for repairing the boundary fence. Associated complaint.”
Orders or recommendations: Apology, Compensation
- 26 February 2026Case 202438161 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the reports of heating and hot water outages and its maintenance of the communal heating system. We have also investigated the landlord’s handling of the associated complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 12 February 2026Case 202501506 · Secure TenancyMaladministration
What the complaint was about (from the ruling) (shortened) “The landlord did not recognise an expression of dissatisfaction in June 2024. When it finally logged a complaint in April 2025, it delayed acknowledgment and then delayed the stage 1 response. Despite a Complaint Handling Failure Order (CHFO) issued by us,…”
Orders or recommendations: Apology, Case Review, Compensation, Other
- 14 January 2026Case 202506921 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s reports of ASB. The landlord’s complaint handling.”
Orders or recommendations: Apology, Case Review, Compensation
- 15 October 2025Case 202453230 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of a rodent infestation. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Policy Review, Repairs, Staff Training
- 30 September 2025Case 202448931 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about: The resident’s requests for rehousing and/or adaptations to the property. The landlord’s response to the resident’s concerns about rats around the property. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
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