Check your landlordLandlord
Livv Housing Group
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 31
- March 2021 to June 2026
- Maladministration found
- 52%
- 16 of 31 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 31 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 9 | 29% |
| Partial maladministration | 7 | 23% |
| Reasonable redress | 6 | 19% |
| No maladministration | 9 | 29% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 22 |
| Take Specific Action (non-repair) | 10 |
| Apology | 9 |
| Repairs | 7 |
| Staff Training | 5 |
| Other | 4 |
| Policy Review | 3 |
| Case Review | 2 |
| Process Change | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 17 | 11 | |
| Repairs (includes damp and mould) | 17 | 11 | |
| ASB/ | 3 | 1 | |
| Estate Management | 3 | 2 | |
| Information and data management | 2 | 2 | |
| Financial | 1 | 0 | |
| Health and Safety (inc. building safety) | 1 | 0 | |
| Moving/ | 1 | 1 |
A ruling can have more than one category tag. 4 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 2 | 0 | |
| 2022 | 8 | 4 | |
| 2023 | 6 | 5 | |
| 2024 | 2 | 2 | |
| 2025 | 7 | 2 | |
| 2026 | 6 | 3 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
13,516 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 14
- Findings
- 30
- Maladministration findings
- 10
- Maladministration rate (share of findings)
- 33%
- Severe maladministration findings
- 0
- Compensation ordered
- £3,300
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
13,158 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 96.4%
- Stage 2 answered on time
- 96.5%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 31The 10 most recent of 31 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 26 June 2026Case 202504367 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The resident’s complaint is about how the landlord dealt with her reports about faults with external doors. We have also considered how the landlord dealt with the resident’s complaint.”
Orders or recommendations: Apology, Compensation
- 24 June 2026Case 202537087 · Assured Shorthold TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Reports of ASB. Associated complaint.”
Orders or recommendations: Apology, Compensation, Policy Review, Take Specific Action (non-repair)
- 18 May 2026Case 202410415 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of: Repairs. The associated formal complaint.”
Orders or recommendations: Compensation
- 20 April 2026Case 202504238 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s request for compensation following a leak from the boiler.”
- 1 April 2026Case 202413037 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of the resident’s concerns about an incorrectly fitted boiler flue. Complaint handling.”
Recommendations: Compensation
- 4 February 2026Case 202440980 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of a reported rat infestation and associated repairs, including bathroom works. Complaint handling.”
Recommendations: Compensation
- 29 September 2025Case 202315932 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about landlord’s response to the resident’s: Concerns about a contact arrangement for repairs. Requests and queries about who attends repair appointments.”
Recommendations: Take Specific Action (non-repair)
- 12 September 2025Case 202502090 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s concerns about mobility scooter storage, and her request for reasonable adjustments. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 19 June 2025Case 202328127 · Assured Shorthold TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Decision to issue a formal warning to the resident for alleged antisocial behaviour. Complaint handling.”
Orders or recommendations: Apology, Case Review, Compensation, Other
- 30 April 2025Case 202410272 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s report of damp in his property.”
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