Check your landlordLandlord
Livin Housing Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 7
- November 2022 to April 2026
- Maladministration found
- 5 of 7
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 7 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 2 |
| Partial maladministration | 3 |
| No maladministration | 2 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 5 |
| Apology | 4 |
| Take Specific Action (non-repair) | 3 |
| Other | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 6 | 5 | |
| Repairs (includes damp and mould) | 5 | 4 | |
| ASB/ | 2 | 2 | |
| Financial | 1 | 1 | |
| Moving/ | 1 | 0 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2022 | 1 | 1 | |
| 2023 | 1 | 1 | |
| 2024 | 1 | 1 | |
| 2025 | 3 | 1 | |
| 2026 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
9,007 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 4
- Findings
- 9
- Maladministration findings
- 5
- Maladministration rate (share of findings)
- 63%
- Severe maladministration findings
- 0
- Compensation ordered
- £1,225
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
8,942 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 97.3%
- Stage 2 answered on time
- 100%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 7The 7 most recent of 7 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 10 April 2026Case 202501790 · Assured Shorthold TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the residents: Reports of a leak and subsequent flooding. Complaint.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 24 December 2025Case 202435389 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The landlord missed its stage 1 and 2 timescales by a short period, but the delay had no impact and does not amount to a service failure.”
- 30 November 2025Case 202333335 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “2. The complaint is about the landlord’s handling of blocked drains and the smell of waste. 3. We have also investigated the landlord’s handling of the formal complaint.”
Orders or recommendations: Apology, Compensation
- 17 March 2025Case 202318325 · Assured Shorthold TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports about internet connectivity.”
- 22 March 2024Case 202121611 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about: The landlord’s response to the resident’s concerns about the loft insulation. The landlord’s handling of the resident’s concerns about the standard of decoration. The landlord’s handling of the resident’s reports of water pooling in…”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 6 October 2023Case 202225907 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about: the housing officer’s handling of anti-social behaviour; the landlord’s decision to serve a breach of tenancy warning letter on the resident; and his associated complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 21 November 2022Case 202015584 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s response to the resident’s concerns regarding: The property condition when it was let. Request for storage of their personal belongings. The related complaint.”
Orders or recommendations: Apology, Compensation, Other
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