Check your landlordLandlord
Lewes District Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 17
- January 2021 to November 2025
- Maladministration found
- 82%
- 14 of 17 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 17 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 7 | 41% |
| Partial maladministration | 7 | 41% |
| No maladministration | 2 | 12% |
| Outside jurisdiction | 1 | 6% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 14 |
| Apology | 10 |
| Other | 6 |
| Case Review | 5 |
| Repairs | 3 |
| Staff Training | 3 |
| Take Specific Action (non-repair) | 3 |
| Policy Review | 1 |
| Process Change | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 8 | 7 | |
| Managing Relations | 5 | 5 | |
| Financial | 3 | 0 | |
| ASB/ | 2 | 2 | |
| Information and data management | 1 | 1 | |
| Moving/ | 1 | 1 |
A ruling can have more than one category tag. 4 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 2 | 1 | |
| 2022 | 2 | 1 | |
| 2023 | 3 | 2 | |
| 2024 | 2 | 2 | |
| 2025 | 8 | 8 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
3,477 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 8
- Findings
- 16
- Maladministration findings
- 10
- Maladministration rate (share of findings)
- 67%
- Severe maladministration findings
- 0
- Compensation ordered
- £4,752
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
3,254 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 25.3%
- Stage 2 answered on time
- 17.3%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 17The 10 most recent of 17 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 6 November 2025Case 202406742 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about: the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from neighbours and its response to counter-allegations against him. How the landlord responded to the resident’s complaint.”
Orders or recommendations: Apology, Case Review, Compensation
- 30 September 2025Case 202338493 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of a disconnected boiler pipe and associated staff conduct. Reports of damp and mould.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 5 September 2025Case 202413170 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. A rat infestation in his kitchen. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Other
- 20 August 2025Case 202439550 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of reports of damp and mould. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs, Staff Training
- 31 July 2025Case 202446507 · Secure TenancyPartial maladministration
Orders or recommendations: Apology, Compensation
- 31 March 2025Case 202341266 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: reports of damp and mould reports of repairs to the shed roof complaint”
Orders or recommendations: Apology, Case Review, Compensation, Other, Repairs
- 27 March 2025Case 202315233 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Move to a new property. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Other, Staff Training
- 28 January 2025Case 202329611 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: A leak and damp and mould at the resident’s property. The associated complaint.”
Orders or recommendations: Case Review, Compensation, Other
- 21 November 2024Case 202343599 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about: The landlord’s handling of the resident’s reports of repairs. The landlord’s handling of the resident’s reports of anti-social behaviour (asb). The landlord’s regard for the needs of the resident’s household The landlord’s handing…”
Orders or recommendations: Apology, Case Review, Compensation, Other
- 31 July 2024Case 202219226 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour. The landlord’s handling of the resident’s reports of damp and mould. This Service has chosen to investigate the landlord’s handling of the resident’s complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
Spotted a mistake, or are you this landlord and want to reply? See corrections and right of reply.