Check your landlordLandlord
Leicester City Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 39
- January 2021 to April 2026
- Maladministration found
- 72%
- 28 of 39 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 1 severe maladministration finding (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 39 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 14 | 36% |
| Partial maladministration | 14 | 36% |
| No maladministration | 9 | 23% |
| Outside jurisdiction | 2 | 5% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 28 |
| Apology | 18 |
| Take Specific Action (non-repair) | 12 |
| Repairs | 8 |
| Case Review | 7 |
| Process Change | 6 |
| Staff Training | 5 |
| Other | 4 |
| Policy Review | 3 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 19 | 17 | |
| Repairs (includes damp and mould) | 17 | 12 | |
| ASB/ | 16 | 12 | |
| Moving/ | 8 | 4 | |
| Estate Management | 6 | 6 | |
| Health and Safety (inc. building safety) | 4 | 4 | |
| Financial | 3 | 2 | |
| Information and data management | 2 | 1 | |
| Occupancy Rights | 1 | 1 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 10 | 6 | |
| 2022 | 4 | 3 | |
| 2023 | 4 | 2 | |
| 2024 | 6 | 4 | |
| 2025 | 11 | 10 | |
| 2026 | 4 | 3 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
21,342 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 23
- Findings
- 57
- Maladministration findings
- 40
- Maladministration rate (share of findings)
- 77%
- Severe maladministration findings
- 1
- Compensation ordered
- £8,278
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
19,407 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 72.6%
- Stage 2 answered on time
- 79.3%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 39The 10 most recent of 39 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 9 April 2026Case 202417512 · Assured TenancyOutside jurisdiction
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the installation of an extractor fan in the kitchen.”
- 20 March 2026Case 202520393 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of overcrowding and request to move. Reports of Anti-Social Behaviour (ASB). Associated complaint.”
Orders or recommendations: Apology, Compensation
- 18 March 2026Case 202337540 · Secure TenancyMaladministration
Orders or recommendations: Apology, Compensation, Process Change, Repairs, Take Specific Action (non-repair)
- 27 January 2026Case 202426581 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint concerns the landlord’s handling of: The resident’s request to be rehoused due to the suitability of the property. Concerns of asbestos in the property. The complaint.”
Orders or recommendations: Apology, Compensation
- 19 December 2025Case 202401431 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s response to the request for loft and wall insulation and the impact of poor energy efficiency on energy bills. We have also considered the complaint handling.”
Orders or recommendations: Apology, Compensation
- 17 December 2025Case 202511296 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s reports of ASB. The associated complaint.”
Orders or recommendations: Apology, Compensation, Other
- 11 December 2025Case 202429181 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: the resident’s request to be rehoused. lift repairs. the complaint.”
Orders or recommendations: Apology, Compensation, Staff Training
- 30 September 2025Case 202203128 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour. The associated complaint.”
Orders or recommendations: Apology, Case Review, Compensation, Process Change
- 3 September 2025Case 202429843 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The resident’s complaint is about the landlord’s handling of reports of noise nuisance.”
Orders or recommendations: Compensation
- 27 August 2025Case 202309827 · Secure TenancyMaladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s response to the resident’s reports of: reports of noise transference from flats above, including sounds from a shower and a shared stack pipe. neighbours throwing rubbish into her garden. The Ombudsman has also…”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
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