Check your landlordLandlord
Leeds City Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 154
- January 2021 to April 2026
- Maladministration found
- 66%
- 102 of 154 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 1
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 154 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 1 | 1% |
| Maladministration | 62 | 40% |
| Partial maladministration | 39 | 25% |
| Reasonable redress | 7 | 5% |
| No maladministration | 37 | 24% |
| Outside jurisdiction | 5 | 3% |
| Mediation | 3 | 2% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 113 |
| Apology | 54 |
| Take Specific Action (non-repair) | 49 |
| Repairs | 28 |
| Staff Training | 21 |
| Other | 19 |
| Policy Review | 17 |
| Case Review | 13 |
| Process Change | 7 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 103 | 72 | |
| Managing Relations | 71 | 56 | |
| ASB/ | 24 | 17 | |
| Moving/ | 10 | 9 | |
| Estate Management | 9 | 6 | |
| Financial | 8 | 4 | |
| Health and Safety (inc. building safety) | 5 | 3 | |
| Information and data management | 4 | 3 | |
| Planned Works | 2 | 1 | |
| Occupancy Rights | 1 | 0 |
A ruling can have more than one category tag. 11 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 29 | 11 | |
| 2022 | 22 | 14 | |
| 2023 | 30 | 23 | |
| 2024 | 28 | 20 | |
| 2025 | 36 | 28 | |
| 2026 | 9 | 6 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
55,216 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 60
- Findings
- 128
- Maladministration findings
- 74
- Maladministration rate (share of findings)
- 58%
- Severe maladministration findings
- 0
- Compensation ordered
- £17,507
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
52,569 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 94.7%
- Stage 2 answered on time
- 88.8%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 154The 10 most recent of 154 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 20 April 2026Case 202501016 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s reports of damp and mould. We have also investigated the landlord’s handling of the associated complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 17 April 2026Case 202500689 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of: Damaged items caused by a kitchen cupboard falling from the wall and the landlord’s handling of the resulting repairs. Leaks from the boiler. We have also decided to investigate the landlord’s complaint handling.”
- 27 March 2026Case 202406400 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Complaint.”
Orders or recommendations: Apology, Compensation
- 19 March 2026Case 202532040 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The resident’s complaint is about the landlord’s handling of: Reports of anti-social behaviour (ASB). Reports of rats in the property. The associated complaint.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 9 March 2026Case 202348268 · LeaseholderNo maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s response to concerns about scaffolding, external repairs, discrimination, and whether it breached the Equality Act 2010. The landlord’s complaint handling.”
Recommendations: Compensation
- 26 February 2026Case 202511689 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The resident’s complaint is about the landlord’s handling of: Safeguarding concerns relating to failures of the communal door entry system. The complaint”
Orders or recommendations: Apology, Compensation, Other
- 19 February 2026Case 202340815 · Secure TenancyMaladministration
What the complaint was about (from the ruling) (shortened) “Although the landlord provided timely responses to the resident and its stage 1 response identified failings and made commitments to improve case management, these commitments were not implemented. The landlord failed to effectively manage the ongoing ASB…”
Orders or recommendations: Apology, Compensation
- 23 January 2026Case 202516683 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The landlord’s handling of the reports of ASB. The landlord’s handling of the complaint.”
Recommendations: Compensation
- 6 January 2026Case 202419949 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Repairs to the bedroom ceiling. The complaint.”
Orders or recommendations: Apology, Compensation, Policy Review, Staff Training
- 18 December 2025Case 202336278 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports about the conduct of a member of its staff. Reports of outstanding repairs in the property. Reports of damp and mould in the property. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs
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