Check your landlordLandlord
Lancaster City Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 4
- October 2024 to March 2026
- Maladministration found
- 3 of 4
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 4 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 2 |
| Partial maladministration | 1 |
| No maladministration | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 4 |
| Apology | 3 |
| Case Review | 2 |
| Other | 2 |
| Take Specific Action (non-repair) | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 4 | 3 | |
| Repairs (includes damp and mould) | 2 | 1 | |
| ASB/ | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2024 | 1 | 1 | |
| 2025 | 1 | 1 | |
| 2026 | 2 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
3,763 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 4
- Findings
- 7
- Maladministration findings
- 3
- Maladministration rate (share of findings)
- 43%
- Severe maladministration findings
- 0
- Compensation ordered
- £1,050
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
3,601 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 83.7%
- Stage 2 answered on time
- 90%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 4The 4 most recent of 4 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 27 March 2026Case 202452944 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s reports of damp and mould. We have also investigated the landlord’s complaint handling.”
Recommendations: Compensation, Other
- 10 March 2026Case 202302122 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Handling of the associated complaint.”
Orders or recommendations: Apology, Compensation, Other, Take Specific Action (non-repair)
- 29 October 2025Case 202342337 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s request for a new staircase. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Case Review, Compensation
- 8 October 2024Case 202210325 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Case Review, Compensation
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