Check your landlordLandlord
Lambeth Council
Also published by the Ombudsman as: London Borough of Lambeth
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 361
- December 2020 to June 2026
- Maladministration found
- 89%
- 323 of 361 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 8
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 38 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 361 rulings.
The Ombudsman has published further reports or orders about this landlord
Special report, published 1 February 2022. Read the report
Investigation into complaint handling, published 11 January 2024. Read the report
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 8 | 2% |
| Maladministration | 233 | 65% |
| Partial maladministration | 82 | 23% |
| Reasonable redress | 5 | 1% |
| No maladministration | 14 | 4% |
| Outside jurisdiction | 15 | 4% |
| Mediation | 2 | 1% |
| Unknown | 2 | 1% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 328 |
| Apology | 219 |
| Take Specific Action (non-repair) | 149 |
| Repairs | 129 |
| Case Review | 56 |
| Other | 52 |
| Policy Review | 42 |
| Staff Training | 30 |
| Process Change | 24 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 238 | 232 | |
| Repairs (includes damp and mould) | 221 | 209 | |
| Information and data management | 36 | 36 | |
| Financial | 31 | 24 | |
| ASB/ | 26 | 21 | |
| Estate Management | 26 | 24 | |
| Moving/ | 24 | 18 | |
| Health and Safety (inc. building safety) | 14 | 13 | |
| Planned Works | 11 | 11 | |
| Occupancy Rights | 7 | 3 |
A ruling can have more than one category tag. 37 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 4 | 2 | |
| 2021 | 26 | 17 | |
| 2022 | 28 | 23 | |
| 2023 | 57 | 50 | |
| 2024 | 80 | 76 | |
| 2025 | 119 | 112 | |
| 2026 | 47 | 43 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
32,665 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 180
- Findings
- 427
- Maladministration findings
- 361
- Maladministration rate (share of findings)
- 89%
- Severe maladministration findings
- 38
- Compensation ordered
- £176,351
The Ombudsman’s report on this landlord and its 2025-26 data table differ: determinations 180 in the report, 179 in the data table; findings 427 in the report, 423 in the data table; maladministration findings 361 in the report, 359 in the data table; compensation £176,351 in the report, £175,901 in the data table. We show the report’s figures because that is the document we link to.
Name in the Ombudsman’s report: London Borough of Lambeth.
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
23,348 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 36.3%
- Stage 2 answered on time
- 64.8%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
Name in the Regulator’s data: London Borough of Lambeth.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 361The 10 most recent of 361 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 25 June 2026Case 202505597 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould and a cracked hallway ceiling following a roof leak. Associated complaint.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 17 June 2026Case 202343152 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s reports of a leak. The landlord’s handling of the complaint.”
Orders or recommendations: Apology, Compensation, Other
- 18 May 2026Case 202534720 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of repairs to the windows. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Compensation, Repairs
- 15 May 2026Case 202344999 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Damp, mould, and repairs. The resident’s complaint.”
Orders or recommendations: Apology, Compensation
- 15 May 2026Case 202342503 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Request for replacement windows. Complaint. We have also considered the landlord’s record keeping.”
Orders or recommendations: Compensation
- 14 May 2026Case 202346734 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Window replacement works. The resident’s complaint.”
Orders or recommendations: Compensation
- 30 April 2026Case 202346606 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of void works and follow on repairs. The landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
- 23 April 2026Case 202534426 · LeaseholderReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to enquiries raised by the resident during the onward sale of the property.”
Recommendations: Compensation, Take Specific Action (non-repair)
- 21 April 2026Case 202432099 · LeaseholderMaladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s response to the resident’s follow up queries of 11 September 2023 about her service charge actuals. We have also considered how the landlord handled the complaint.”
Orders or recommendations: Apology, Case Review, Compensation, Take Specific Action (non-repair)
- 17 April 2026Case 202528547 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Reports of a leak, damp and mould. The resident’s complaint.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
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