Check your landlordLandlord
Kirklees Metropolitan Borough Council
Also published by the Ombudsman as: Kirklees Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 45
- January 2022 to June 2026
- Maladministration found
- 82%
- 37 of 45 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 1
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 3 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 45 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 1 | 2% |
| Maladministration | 22 | 49% |
| Partial maladministration | 14 | 31% |
| Reasonable redress | 1 | 2% |
| No maladministration | 5 | 11% |
| Outside jurisdiction | 1 | 2% |
| Mediation | 1 | 2% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 39 |
| Apology | 29 |
| Take Specific Action (non-repair) | 16 |
| Policy Review | 8 |
| Staff Training | 7 |
| Repairs | 6 |
| Case Review | 5 |
| Other | 4 |
| Process Change | 2 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 24 | 22 | |
| Repairs (includes damp and mould) | 18 | 17 | |
| ASB/ | 12 | 10 | |
| Moving/ | 9 | 8 | |
| Estate Management | 4 | 3 | |
| Financial | 4 | 2 | |
| Health and Safety (inc. building safety) | 4 | 1 | |
| Planned Works | 1 | 1 |
A ruling can have more than one category tag. 4 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2022 | 4 | 2 | |
| 2023 | 3 | 3 | |
| 2024 | 10 | 8 | |
| 2025 | 22 | 19 | |
| 2026 | 6 | 5 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
22,750 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 32
- Findings
- 74
- Maladministration findings
- 46
- Maladministration rate (share of findings)
- 65%
- Severe maladministration findings
- 3
- Compensation ordered
- £17,095
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
21,599 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 69.6%
- Stage 2 answered on time
- 58.9%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 45The 10 most recent of 45 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 26 June 2026Case 202333957 · Secure TenancyMediation
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about its cleaning service.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 2 June 2026Case 202530432 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Reports of damage to the front door. Requests for additional time to answer the door. Concerns about staff conduct. Concerns about its communication regarding an electrical outage. Associated complaint.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 17 April 2026Case 202345070 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: Reports of fence repairs. Reports of issues with garden drainage. Related complaint.”
Orders or recommendations: Apology, Compensation, Other, Staff Training
- 3 March 2026Case 202402930 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of a roof leak and delays completing repairs. Complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 26 February 2026Case 202316664 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s temporary move and the repairs carried out during major works to the property. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
- 27 January 2026Case 202340525 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The resident’s complaint is about the landlord’s handling of: A request for the family to be moved to a new property on medical grounds. Reported anti-social behaviour (ASB). Various repairs within the property. Reports of mould in the property.”
Orders or recommendations: Compensation, Other, Repairs
- 21 November 2025Case 202400569 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Adaptations to the property’s kitchen and bathroom. Reports of defects in the property. Reports of issues with the heating system and subsequent energy usage. Explaining the use of solar panels at the property. The resident’s complaint.”
Recommendations: Take Specific Action (non-repair)
- 3 November 2025Case 202306969 · Introductory TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Adaptations in the property. Works at the property prior to the resident moving in. The complaint.”
Orders or recommendations: Apology, Compensation, Policy Review, Take Specific Action (non-repair)
- 30 October 2025Case 202429151 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: Reports of staff conduct concerns. A request for a management let. Reports of ASB. The complaint.”
Orders or recommendations: Apology, Compensation, Process Change, Take Specific Action (non-repair)
- 29 October 2025Case 202426287 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The antisocial behaviour (ASB). The allocation and use of garden space. The complaint.”
Orders or recommendations: Apology, Compensation, Process Change
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