Check your landlordLandlord
Kingston upon Hull City Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 20
- February 2021 to May 2026
- Maladministration found
- 60%
- 12 of 20 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 20 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 7 | 35% |
| Partial maladministration | 5 | 25% |
| No maladministration | 7 | 35% |
| Mediation | 1 | 5% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 14 |
| Take Specific Action (non-repair) | 9 |
| Apology | 7 |
| Repairs | 7 |
| Case Review | 3 |
| Other | 2 |
| Policy Review | 2 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 17 | 12 | |
| Managing Relations | 8 | 7 | |
| Health and Safety (inc. building safety) | 4 | 2 | |
| ASB/ | 1 | 0 | |
| Estate Management | 1 | 1 | |
| Financial | 1 | 0 | |
| Moving/ | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 3 | 0 | |
| 2022 | 6 | 4 | |
| 2023 | 0 | 0 | |
| 2024 | 2 | 1 | |
| 2025 | 5 | 3 | |
| 2026 | 4 | 4 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
23,491 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 9
- Findings
- 16
- Maladministration findings
- 9
- Maladministration rate (share of findings)
- 60%
- Severe maladministration findings
- 0
- Compensation ordered
- £2,625
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
22,944 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 96.3%
- Stage 2 answered on time
- 93.3%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 20The 10 most recent of 20 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 29 May 2026Case 202515680 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The resident’s complaint is about how the landlord dealt with her reports: Of a leak from the wet room, which she said caused damp and mould. Of a blocked drain. That the hot water was too hot. We have also considered how the landlord dealt with the resident’s complaint”
Orders or recommendations: Apology, Compensation, Repairs
- 29 April 2026Case 202520372 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs
- 31 March 2026Case 202504255 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of: the resident’s request for a transfer the resident’s request for repairs We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs
- 26 March 2026Case 202537227 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of: Damp and mould. Subsidence. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 24 October 2025Case 202424167 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to a leak and the subsequent repairs. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
- 26 August 2025Case 202451024 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord's handling of the resident's damp and mould concerns, and associated repairs.”
Orders or recommendations: Apology, Case Review, Compensation
- 26 August 2025Case 202417270 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of repairs throughout the resident’s property. Response to the resident’s reports about his mental health.”
- 29 July 2025Case 202422677 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident's requests for it to replace or repair a fence at the property.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 21 May 2025Case 202315837 · Secure TenancyMediation
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of arranging gas service appointments.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 13 September 2024Case 202314548 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of various repairs to the property.”
Recommendations: Take Specific Action (non-repair)
Spotted a mistake, or are you this landlord and want to reply? See corrections and right of reply.