Check your landlordLandlord
Karibu Community Homes Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 16
- January 2024 to February 2026
- Maladministration found
- 100%
- 16 of 16 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 1
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 2 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 16 rulings.
The Ombudsman has published further reports or orders about this landlord
Complaint Handling Failure Orders: 6 Complaint Handling Failure Orders in 2024-25. What is a Complaint Handling Failure Order?
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 1 | 6% |
| Maladministration | 11 | 69% |
| Partial maladministration | 4 | 25% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 16 |
| Apology | 14 |
| Take Specific Action (non-repair) | 9 |
| Repairs | 4 |
| Case Review | 2 |
| Other | 2 |
| Policy Review | 2 |
| Process Change | 1 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 12 | 12 | |
| Repairs (includes damp and mould) | 9 | 9 | |
| ASB/ | 3 | 3 | |
| Estate Management | 2 | 2 | |
| Financial | 2 | 2 | |
| Enquiry stage | 1 | 1 | |
| Planned Works | 1 | 1 |
A ruling can have more than one category tag. 2 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2024 | 3 | 3 | |
| 2025 | 11 | 11 | |
| 2026 | 2 | 2 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
1,865 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 12
- Findings
- 28
- Maladministration findings
- 25
- Maladministration rate (share of findings)
- 93%
- Severe maladministration findings
- 2
- Compensation ordered
- £10,490
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
1,854 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 57.7%
- Stage 2 answered on time
- 52.4%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 16The 10 most recent of 16 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 17 February 2026Case 202426405 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Repairs following a leak and the associated offer of compensation. The associated complaint.”
Orders or recommendations: Apology, Compensation
- 3 February 2026Case 202421911 · Assured Shorthold TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: The resident’s reports of a leak, and the resulting collapsed ceiling, damp and mould, and repairs. The complaint.”
Orders or recommendations: Apology, Compensation, Other
- 18 November 2025Case 202326587 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the way the landlord dealt with concerns about insulation. We have also considered the way the landlord dealt with the resident’s complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 27 October 2025Case 202331222 · Assured Shorthold TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of leaks, damp, and mould. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Other, Repairs
- 9 October 2025Case 202345962 · Shared OwnershipMaladministration
What the complaint was about (from the ruling) “The resident’s complaint is about the landlord’s handling of his request for meter readings. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Case Review, Compensation, Take Specific Action (non-repair)
- 30 September 2025Case 202339475 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Repairs. The resident’s complaint.”
Orders or recommendations: Apology, Compensation, Process Change, Take Specific Action (non-repair)
- 29 August 2025Case 202329401 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of damage caused by a leak.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 24 July 2025Case 202423515 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Concerns about allegations of abusive noise from her home. Concerns about staff conduct. Associated complaint.”
Orders or recommendations: Apology, Compensation, Staff Training
- 14 July 2025Case 202427163 · Assured Shorthold TenancyMaladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s: Handling of multiple repairs to the resident’s property. Handling of the associated complaint.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 5 June 2025Case 202219036 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about landlord’s: Management of window repairs and access panels. Response to the resident’s reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
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