Check your landlordLandlord
Karbon Homes Limited
Also published by the Ombudsman as: Karbon Homes Limited inc Byker Community Trust
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 37
- December 2020 to June 2026
- Maladministration found
- 65%
- 24 of 37 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 37 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 10 | 27% |
| Partial maladministration | 14 | 38% |
| Reasonable redress | 3 | 8% |
| No maladministration | 6 | 16% |
| Outside jurisdiction | 2 | 5% |
| Mediation | 2 | 5% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 28 |
| Apology | 20 |
| Take Specific Action (non-repair) | 8 |
| Staff Training | 5 |
| Case Review | 4 |
| Repairs | 4 |
| Other | 3 |
| Policy Review | 3 |
| Process Change | 2 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 27 | 21 | |
| Repairs (includes damp and mould) | 18 | 13 | |
| ASB/ | 11 | 6 | |
| Moving/ | 4 | 4 | |
| Estate Management | 3 | 1 | |
| Financial | 3 | 3 | |
| Health and Safety (inc. building safety) | 2 | 1 | |
| Information and data management | 1 | 1 | |
| Occupancy Rights | 1 | 1 | |
| Planned Works | 1 | 1 |
A ruling can have more than one category tag. 3 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 1 | 0 | |
| 2021 | 3 | 0 | |
| 2022 | 7 | 3 | |
| 2023 | 3 | 2 | |
| 2024 | 7 | 4 | |
| 2025 | 10 | 9 | |
| 2026 | 6 | 6 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
30,096 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 16
- Findings
- 40
- Maladministration findings
- 27
- Maladministration rate (share of findings)
- 68%
- Severe maladministration findings
- 0
- Compensation ordered
- £7,140
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
32,733 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 97.3%
- Stage 2 answered on time
- 94.1%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 37The 10 most recent of 37 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 5 June 2026Case 202411453 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s: Reports of bathroom repairs. Associated formal complaint.”
Orders or recommendations: Apology, Compensation, Staff Training
- 24 April 2026Case 202414561 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s response to the resident’s: Repairs to a radiator. Associated complaint.”
Orders or recommendations: Apology, Compensation
- 14 April 2026Case 202425043 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of repairs relating to the heating and extractor fan. Complaints.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 18 March 2026Case 202523563 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of ASB. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Staff Training
- 23 February 2026Case 202524862 · Assured Shorthold TenancyMaladministration
What the complaint was about (from the ruling) “2. The complaint is about the landlord’s handling of: Repairs to the kitchen. Reports of a damaged fence. The complaint.”
Orders or recommendations: Apology, Compensation
- 30 January 2026Case 202528248 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s: Reports of damp, mould and associated repairs. Reports of issues with the boiler and heating. Reports of pests. Complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 15 December 2025Case 202436994 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: A smell, an infestation of flies, and the associated repairs at the property. The resident’s request for support with her rent account. The resident’s associated complaint.”
Orders or recommendations: Apology, Compensation
- 13 November 2025Case 202401354 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Reports of issues with her garden. Associated complaint.”
Orders or recommendations: Apology, Compensation, Repairs
- 30 September 2025Case 202330910 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: the resident’s reports of defects in the property. the associated complaint.”
Orders or recommendations: Apology, Compensation, Repairs
- 29 August 2025Case 202430991 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of various repairs. The Ombudsman has also looked at the landlord’s handling of the resident’s complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
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