Check your landlordLandlord
Joseph Rowntree Housing Trust
Also published by the Ombudsman as: The Joseph Rowntree Housing Trust
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 7
- December 2020 to April 2025
- Maladministration found
- 5 of 7
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 1 severe maladministration finding (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 7 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 4 |
| Partial maladministration | 1 |
| No maladministration | 1 |
| Mediation | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 5 |
| Take Specific Action (non-repair) | 3 |
| Policy Review | 2 |
| Repairs | 2 |
| Other | 1 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| ASB/ | 2 | 1 | |
| Financial | 2 | 1 | |
| Managing Relations | 2 | 2 | |
| Repairs (includes damp and mould) | 2 | 2 | |
| Estate Management | 1 | 1 | |
| Moving/ | 1 | 0 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 1 | 0 | |
| 2021 | 0 | 0 | |
| 2022 | 0 | 0 | |
| 2023 | 4 | 3 | |
| 2024 | 1 | 1 | |
| 2025 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
2,637 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 2
- Findings
- 5
- Maladministration findings
- 2
- Maladministration rate (share of findings)
- 40%
- Severe maladministration findings
- 1
- Compensation ordered
- £700
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
2,327 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 82.6%
- Stage 2 answered on time
- 82.4%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 7The 7 most recent of 7 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 30 April 2025Case 202327976 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord's handling of the resident's reports of outstanding repairs. We have also considered the landlord's complaint handling.”
Orders or recommendations: Compensation, Repairs, Take Specific Action (non-repair)
- 23 November 2024Case 202308330 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of: Draughts from the windows and garden door. Condensation and damp in the property.”
Orders or recommendations: Compensation, Other, Repairs
- 19 December 2023Case 202216191 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s request to be rehoused.”
Recommendations: Policy Review
- 21 November 2023Case 202113198 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of dirt and fleas in communal areas. Reports of antisocial behaviour (ASB) and staff conduct. Formal complaint.”
Orders or recommendations: Compensation
- 22 August 2023Case 202221489 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord's response to the resident’s reports of repairs to her windows and front door.”
Orders or recommendations: Compensation, Staff Training, Take Specific Action (non-repair)
- 26 June 2023Case 202213814 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint concerns how the landlord handled a rechargeable repair to replace a thermostat in the resident’s property.”
Orders or recommendations: Compensation, Policy Review, Take Specific Action (non-repair)
- 16 December 2020Case 202006038 · Assured TenancyMediation
What the complaint was about (from the ruling) “The complaint is about the landlord’s administration of the Resident’s rent account.”
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