Check your landlordLandlord
‘Johnnie’ Johnson Housing Trust Limited
Also published by the Ombudsman as: ‘Johnnie’ Johnson H A Ltd
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 6
- August 2021 to February 2024
- Maladministration found
- 4 of 6
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 1
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 6 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Severe maladministration | 1 |
| Maladministration | 3 |
| Reasonable redress | 1 |
| No maladministration | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 5 |
| Apology | 2 |
| Policy Review | 2 |
| Case Review | 1 |
| Other | 1 |
| Process Change | 1 |
| Take Specific Action (non-repair) | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 3 | 3 | |
| Repairs (includes damp and mould) | 3 | 1 | |
| ASB/ | 1 | 1 | |
| Estate Management | 1 | 1 | |
| Information and data management | 1 | 1 | |
| Occupancy Rights | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 0 | |
| 2022 | 1 | 1 | |
| 2023 | 3 | 2 | |
| 2024 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name.
The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.
Latest rulings
See and filter all 6The 6 most recent of 6 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 28 February 2024Case 202222109 · Assured Shorthold TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s report of a sewage leak.”
Orders or recommendations: Compensation
- 28 September 2023Case 202124750 · Assured TenancyMaladministration
Orders or recommendations: Case Review, Compensation, Other
- 9 August 2023Case 202116565 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Disposal of the late resident’s possessions following the end of the tenancy. Complaint handling.”
Orders or recommendations: Apology, Compensation, Process Change
- 24 July 2023Case 202223385 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint concerns how the landlord handled the renewal of the kitchen in the property.”
Recommendations: Compensation
- 9 June 2022Case 201906066Severe maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s: record keeping. complaint handling.”
Orders or recommendations: Apology, Compensation, Policy Review
- 19 August 2021Case 202011944 · LeaseholderNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s request that it install extractor fans in the resident’s bungalow at its cost.”
Recommendations: Policy Review, Take Specific Action (non-repair)
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