Check your landlordLandlord
Jigsaw Homes Group Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 53
- January 2021 to February 2026
- Maladministration found
- 77%
- 41 of 53 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 53 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 17 | 32% |
| Partial maladministration | 24 | 45% |
| Reasonable redress | 1 | 2% |
| No maladministration | 10 | 19% |
| Outside jurisdiction | 1 | 2% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 43 |
| Apology | 26 |
| Take Specific Action (non-repair) | 21 |
| Repairs | 8 |
| Other | 7 |
| Policy Review | 5 |
| Staff Training | 5 |
| Process Change | 3 |
| Case Review | 2 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 28 | 25 | |
| Repairs (includes damp and mould) | 24 | 19 | |
| ASB/ | 8 | 8 | |
| Moving/ | 8 | 7 | |
| Financial | 4 | 4 | |
| Estate Management | 3 | 2 | |
| Occupancy Rights | 2 | 0 | |
| Health and Safety (inc. building safety) | 1 | 1 |
A ruling can have more than one category tag. 9 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 2 | 1 | |
| 2022 | 1 | 1 | |
| 2023 | 4 | 2 | |
| 2024 | 13 | 10 | |
| 2025 | 29 | 24 | |
| 2026 | 4 | 3 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
34,990 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 42
- Findings
- 100
- Maladministration findings
- 51
- Maladministration rate (share of findings)
- 53%
- Severe maladministration findings
- 0
- Compensation ordered
- £12,320
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
35,084 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 83.3%
- Stage 2 answered on time
- 93.8%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 53The 10 most recent of 53 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 19 February 2026Case 202520290 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Damp and mould reports. Rat infestation reports. Reports of slugs in the property. Complaint.”
Orders or recommendations: Apology, Compensation, Repairs
- 30 January 2026Case 202441868 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Reports of damp and mould. The complaint.”
Recommendations: Other
- 29 January 2026Case 202229170 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of the resident’s concerns about: Being housed in the area. The completion of the adaptations to the property. It’s empty property process. Time taken to complete repairs. Anti-social behaviour (ASB) investigations including staff conduct. Complaint…”
Orders or recommendations: Apology, Compensation
- 6 January 2026Case 202336871 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of reports of boiler issues. Complaints handling.”
Orders or recommendations: Apology, Compensation
- 22 December 2025Case 202336274 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Associated complaint.”
Orders or recommendations: Apology, Compensation
- 17 December 2025Case 202332619 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of the reports of damp and mould, a roof leak, and damages to personal belongings. We have also investigated the landlords complaint handling.”
Orders or recommendations: Apology, Compensation, Other, Repairs, Take Specific Action (non-repair)
- 16 December 2025Case 202508313 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Request for a management move. Concerns about staff conduct. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 27 November 2025Case 202427576 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. We have also looked at the landlord’s handling of the complaint.”
Orders or recommendations: Compensation
- 20 November 2025Case 202330650 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of: the resident’s reports of damage to her kitchen cupboard the complaint.”
Orders or recommendations: Apology, Compensation, Repairs
- 29 September 2025Case 202341761 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The resident’s complaint is about the landlord’s handling of repairs to a communal car gate.”
Orders or recommendations: Compensation
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