Check your landlordLandlord
Islington Council
Also published by the Ombudsman as: London Borough of Islington
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 251
- January 2021 to June 2026
- Maladministration found
- 78%
- 197 of 251 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 4
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 5 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 251 rulings.
The Ombudsman has published further reports or orders about this landlord
Further investigation report, published 24 October 2023. Read the report
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 4 | 2% |
| Maladministration | 106 | 42% |
| Partial maladministration | 87 | 35% |
| Reasonable redress | 22 | 9% |
| No maladministration | 22 | 9% |
| Outside jurisdiction | 10 | 4% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 218 |
| Apology | 134 |
| Take Specific Action (non-repair) | 84 |
| Repairs | 52 |
| Other | 47 |
| Case Review | 29 |
| Policy Review | 28 |
| Staff Training | 27 |
| Process Change | 19 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 157 | 143 | |
| Repairs (includes damp and mould) | 130 | 106 | |
| ASB/ | 52 | 42 | |
| Moving/ | 25 | 23 | |
| Estate Management | 23 | 22 | |
| Financial | 15 | 14 | |
| Health and Safety (inc. building safety) | 14 | 12 | |
| Information and data management | 12 | 12 | |
| Occupancy Rights | 6 | 5 | |
| Planned Works | 1 | 0 |
A ruling can have more than one category tag. 23 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 20 | 10 | |
| 2022 | 17 | 8 | |
| 2023 | 43 | 43 | |
| 2024 | 58 | 47 | |
| 2025 | 83 | 66 | |
| 2026 | 30 | 23 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
34,618 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 123
- Findings
- 274
- Maladministration findings
- 164
- Maladministration rate (share of findings)
- 65%
- Severe maladministration findings
- 5
- Compensation ordered
- £83,986
Name in the Ombudsman’s report: London Borough of Islington.
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
25,737 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- not reported
- Stage 2 answered on time
- 98.4%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
Name in the Regulator’s data: London Borough of Islington.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 251The 10 most recent of 251 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 30 June 2026Case 202410511 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s: Concerns about reduced hours of heating and hot water. Complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 25 June 2026Case 202447718 · Secure TenancySevere maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: Reports of ASB. The associated complaint.”
Orders or recommendations: Apology, Case Review, Compensation
- 22 June 2026Case 202505120 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: Clearing the guttering. The resident’s complaint.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 1 June 2026Case 202532654 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of a leak to the resident’s bathroom and associated repairs. We have also considered the landlord’s handling of the resident’s complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 29 May 2026Case 202557219 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The resident’s complaint is about the landlord’s handling of ASB between February 2022 to June 2023. We will also consider the landlord’s handling of the resident’s complaint.”
Orders or recommendations: Apology, Compensation, Other
- 29 May 2026Case 202436669 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The landlords handling of: the resident’s reports about the behaviour of her neighbour the resident’s complaint”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 21 May 2026Case 202448147 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: Reports of noise disturbance. Concerns regarding a warning letter issued to her. Complaint.”
Recommendations: Compensation
- 14 May 2026Case 202226477 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The resident’s complaint is about how the landlord dealt with: Reports of a leak from a balcony. Reports of a sewage back surge that the resident said damaged personal property. Reports about staff conduct. Reports of repairs. A request for a parking space. Reports of issues with heating and hot…”
Orders or recommendations: Apology, Compensation
- 30 April 2026Case 202536205 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of mice, damp and mould, a leak and the associated repairs. Request to be rehoused. Associated complaint.”
Recommendations: Take Specific Action (non-repair)
- 30 April 2026Case 202400266 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: A leak alleged to originate from the resident’s flat. Reports of harassment by the tenant below. The associated complaint.”
Orders or recommendations: Apology, Compensation, Other
Spotted a mistake, or are you this landlord and want to reply? See corrections and right of reply.