Check your landlordLandlord
Islington and Shoreditch Housing Association Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 16
- March 2021 to April 2026
- Maladministration found
- 81%
- 13 of 16 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 1 severe maladministration finding (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 16 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 7 | 44% |
| Partial maladministration | 6 | 38% |
| Reasonable redress | 2 | 13% |
| Outside jurisdiction | 1 | 6% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 13 |
| Apology | 8 |
| Take Specific Action (non-repair) | 6 |
| Repairs | 5 |
| Other | 3 |
| Policy Review | 2 |
| Staff Training | 2 |
| Case Review | 1 |
| Process Change | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 10 | 9 | |
| Managing Relations | 9 | 8 | |
| ASB/ | 2 | 1 | |
| Estate Management | 2 | 1 | |
| Moving/ | 2 | 2 | |
| Information and data management | 1 | 1 | |
| Planned Works | 1 | 1 |
A ruling can have more than one category tag. 3 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 1 | |
| 2022 | 1 | 0 | |
| 2023 | 0 | 0 | |
| 2024 | 6 | 5 | |
| 2025 | 5 | 5 | |
| 2026 | 3 | 2 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
2,628 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 8
- Findings
- 25
- Maladministration findings
- 15
- Maladministration rate (share of findings)
- 63%
- Severe maladministration findings
- 1
- Compensation ordered
- £5,317
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
2,339 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 96.5%
- Stage 2 answered on time
- 89.1%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 16The 10 most recent of 16 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 29 April 2026Case 202528032 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s communication with the resident.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 19 March 2026Case 202330947 · Assured TenancyOutside jurisdiction
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s reports of multiple repairs at the property.”
- 30 January 2026Case 202518833 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s concerns about his bathroom refurbishment, and the conduct of the contractors who completed it. A leak from the flat above. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Policy Review, Take Specific Action (non-repair)
- 28 November 2025Case 202513635 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of: No heating and no hot water. Parking charge notices (PCNs). We have also investigated the landlord’s handling of the complaint.”
Orders or recommendations: Apology, Compensation, Other, Repairs
- 26 November 2025Case 202503727 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about how the landlord handled the resident’s reports of: Damp and mould. Overcrowding. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
- 20 November 2025Case 202415093 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about repairs to the resident’s bathroom.”
Orders or recommendations: Compensation
- 13 November 2025Case 202430026 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: response to the resident’s repair requests. response to reports of a data breach. complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 25 June 2025Case 202424686 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of a leak into her property. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Case Review, Compensation, Other, Repairs, Take Specific Action (non-repair)
- 28 November 2024Case 202305280 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s request for repairs to the wet room in the property. The associated complaint.”
Orders or recommendations: Apology, Compensation, Policy Review, Staff Training
- 30 October 2024Case 202305132 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: a leak into the resident’s kitchen. the resident’s complaint.”
Orders or recommendations: Apology, Compensation, Repairs
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