Check your landlordLandlord
Irwell Valley Housing Association Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 33
- December 2020 to April 2026
- Maladministration found
- 73%
- 24 of 33 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 33 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 13 | 39% |
| Partial maladministration | 11 | 33% |
| Reasonable redress | 2 | 6% |
| No maladministration | 4 | 12% |
| Outside jurisdiction | 2 | 6% |
| Mediation | 1 | 3% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 27 |
| Apology | 14 |
| Other | 9 |
| Take Specific Action (non-repair) | 8 |
| Case Review | 6 |
| Staff Training | 5 |
| Policy Review | 4 |
| Repairs | 3 |
| Process Change | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 20 | 16 | |
| Repairs (includes damp and mould) | 17 | 16 | |
| Moving/ | 7 | 5 | |
| Financial | 5 | 4 | |
| ASB/ | 4 | 3 | |
| Estate Management | 3 | 2 | |
| Health and Safety (inc. building safety) | 3 | 2 | |
| Information and data management | 2 | 2 | |
| Occupancy Rights | 1 | 1 |
A ruling can have more than one category tag. 3 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 1 | 0 | |
| 2021 | 3 | 0 | |
| 2022 | 0 | 0 | |
| 2023 | 6 | 6 | |
| 2024 | 5 | 4 | |
| 2025 | 14 | 11 | |
| 2026 | 4 | 3 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
7,746 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 18
- Findings
- 37
- Maladministration findings
- 26
- Maladministration rate (share of findings)
- 74%
- Severe maladministration findings
- 0
- Compensation ordered
- £10,480
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
7,388 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 87.3%
- Stage 2 answered on time
- 86.7%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 33The 10 most recent of 33 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 10 April 2026Case 202345613 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Repairs. Complaint.”
Orders or recommendations: Apology, Compensation, Other
- 20 March 2026Case 202424830 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to queries regarding communal heating and the pre-pay system.”
Orders or recommendations: Apology, Compensation
- 13 February 2026Case 202337065 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Concerns of asbestos in the block during repairs. Complaint.”
- 28 January 2026Case 202334405 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Repairs to the kitchen. The resident’s complaint.”
Orders or recommendations: Apology, Compensation, Repairs
- 16 December 2025Case 202340420 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Scheduling repairs, including a plumbing appointment. The associated complaint.”
Recommendations: Compensation
- 30 September 2025Case 202325475 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s responses to the resident’s: reports of damp, mould, and insect infestation. associated complaint.”
Orders or recommendations: Apology, Compensation, Staff Training
- 10 September 2025Case 202425825 · Assured Shorthold TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to the resident’s concerns about a management transfer between properties A and B, including communal security. Complaint handling.”
Orders or recommendations: Apology, Compensation, Policy Review, Take Specific Action (non-repair)
- 22 August 2025Case 202420100 · Assured TenancyMediation
What the complaint was about (from the ruling) “The complaint is about the resident’s reports of a leak causing damp and mould at the property.”
Orders or recommendations: Compensation, Other
- 6 August 2025Case 202414917 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “This complaint is about the landlord’s handling of: The fitting of handrails to the resident’s property. The resident’s reports of a leak from the lever tap in her kitchen and request for compensation for damaged belongings. The resident’s reports of…”
Orders or recommendations: Apology, Case Review, Compensation, Take Specific Action (non-repair)
- 25 July 2025Case 202418074 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports concerning the standard of grounds maintenance in communal areas. Reports concerning the condition of fencing in the communal areas.”
Orders or recommendations: Compensation
Spotted a mistake, or are you this landlord and want to reply? See corrections and right of reply.