Check your landlordLandlord
Ipswich Borough Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 8
- May 2022 to December 2025
- Maladministration found
- 6 of 8
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 8 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 2 |
| Partial maladministration | 4 |
| No maladministration | 1 |
| Mediation | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 7 |
| Apology | 5 |
| Take Specific Action (non-repair) | 3 |
| Other | 2 |
| Case Review | 1 |
| Policy Review | 1 |
| Repairs | 1 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 6 | 6 | |
| Repairs (includes damp and mould) | 6 | 4 | |
| Moving/ | 2 | 1 | |
| ASB/ | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2022 | 2 | 1 | |
| 2023 | 2 | 1 | |
| 2024 | 1 | 1 | |
| 2025 | 3 | 3 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
8,263 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 3
- Findings
- 6
- Maladministration findings
- 4
- Maladministration rate (share of findings)
- 67%
- Severe maladministration findings
- 0
- Compensation ordered
- £750
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
7,764 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 98.6%
- Stage 2 answered on time
- 63.2%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 8The 8 most recent of 8 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 17 December 2025Case 202325687 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s response to the resident’s reports of damp and mould. The landlord’s handling of the associated complaint.”
Orders or recommendations: Apology, Case Review, Compensation
- 6 May 2025Case 202326517 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: the resident’s reports of a rat infestation. the complaint.”
Orders or recommendations: Apology, Compensation, Staff Training, Take Specific Action (non-repair)
- 28 February 2025Case 202309538 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s report of a leak. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 24 April 2024Case 202301620 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about: The landlords handling of reports of damp and mould in the residents property. This service has also considered whether the landlord took into account its duties under the Equality Act 2010. The landlords handling of the residents…”
Orders or recommendations: Apology, Compensation, Policy Review, Take Specific Action (non-repair)
- 29 September 2023Case 202119978 · Secure TenancyMediation
What the complaint was about (from the ruling) “The complaint is about: The condition of the property at the beginning of the tenancy. The landlord’s handling of the complaint.”
Orders or recommendations: Apology, Other
- 21 June 2023Case 202105577 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s response to reports of damp and mould within the resident’s property. The landlord’s response to the resident’s request to be rehoused on medical grounds. The Ombudsman has also looked at the handling of the associated complaint.”
Orders or recommendations: Compensation, Repairs
- 22 November 2022Case 202118420 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The resident complains about the condition of the property upon assignment by mutual exchange. This resident has also complaint about the landlord’s subsequent handling of repairs.”
Recommendations: Compensation
- 6 May 2022Case 202108079 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: response to the resident’s reports of Anti-Social Behaviour (ASB). handling of the complaint.”
Orders or recommendations: Compensation, Other
Spotted a mistake, or are you this landlord and want to reply? See corrections and right of reply.