Check your landlordLandlord
Inquilab Housing Association Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 7
- June 2021 to July 2023
- Maladministration found
- 7 of 7
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 7 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 5 |
| Partial maladministration | 2 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 7 |
| Repairs | 4 |
| Apology | 3 |
| Case Review | 3 |
| Policy Review | 3 |
| Take Specific Action (non-repair) | 2 |
| Other | 1 |
| Process Change | 1 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 7 | 7 | |
| Repairs (includes damp and mould) | 5 | 5 | |
| ASB/ | 1 | 1 | |
| Financial | 1 | 1 | |
| Moving/ | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 1 | |
| 2022 | 2 | 2 | |
| 2023 | 4 | 4 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name.
The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.
Latest rulings
See and filter all 7The 7 most recent of 7 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 18 July 2023Case 202117243 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB); reports of her difficulties in making contact with it; request to move property and the associated record keeping; associated complaint.”
Orders or recommendations: Apology, Case Review, Compensation, Process Change
- 26 June 2023Case 202125616 · Assured TenancyMaladministration
Orders or recommendations: Compensation
- 26 June 2023Case 202115670 · Assured Shorthold TenancyMaladministration
Orders or recommendations: Case Review, Compensation, Policy Review, Repairs
- 8 February 2023Case 202108931 · Shared OwnershipPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of arrears on the rent and service charge accounts. Complaint handling.”
Orders or recommendations: Compensation, Staff Training
- 20 October 2022Case 202006150 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to the resident’s reports of a roof leak and defective pointing. Complaint handling.”
Orders or recommendations: Apology, Compensation, Policy Review, Repairs
- 11 October 2022Case 202105939 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to reports of a defective shared pipe leaking water into the resident’s property. Complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 30 June 2021Case 202000804 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to reports of repairs in the property including leaks in the bathroom and mould in the bedroom. Complaint handling.”
Orders or recommendations: Case Review, Compensation, Other, Policy Review, Repairs, Take Specific Action (non-repair)
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