Check your landlordLandlord
Incommunities Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 54
- March 2021 to May 2026
- Maladministration found
- 54%
- 29 of 54 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 54 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 19 | 35% |
| Partial maladministration | 10 | 19% |
| Reasonable redress | 9 | 17% |
| No maladministration | 16 | 30% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 36 |
| Apology | 17 |
| Take Specific Action (non-repair) | 14 |
| Other | 7 |
| Process Change | 4 |
| Repairs | 3 |
| Policy Review | 2 |
| Staff Training | 2 |
| Case Review | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 21 | 15 | |
| Repairs (includes damp and mould) | 21 | 13 | |
| ASB/ | 13 | 6 | |
| Estate Management | 7 | 4 | |
| Moving/ | 6 | 4 | |
| Financial | 5 | 2 | |
| Information and data management | 2 | 2 | |
| Occupancy Rights | 2 | 0 |
A ruling can have more than one category tag. 6 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 2 | 0 | |
| 2022 | 4 | 1 | |
| 2023 | 12 | 6 | |
| 2024 | 10 | 8 | |
| 2025 | 18 | 8 | |
| 2026 | 8 | 6 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
22,487 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 23
- Findings
- 54
- Maladministration findings
- 24
- Maladministration rate (share of findings)
- 45%
- Severe maladministration findings
- 0
- Compensation ordered
- £5,850
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
21,331 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 96.4%
- Stage 2 answered on time
- 98.7%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 54The 10 most recent of 54 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 21 May 2026Case 202402187 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about the stability of her garden and issues with the new fence. We have also investigated how the landlord handled the associated complaint.”
Orders or recommendations: Compensation
- 19 May 2026Case 202406062 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s response to the resident’s: Alterations request. Complaint.”
Recommendations: Compensation
- 13 May 2026Case 202400574 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Complaint.”
Orders or recommendations: Compensation
- 30 April 2026Case 202342798 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Reports of noise disturbance. Staff conduct. The associated complaint.”
Orders or recommendations: Apology, Compensation, Other
- 11 March 2026Case 202507491 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to staff conduct. We have also considered the landlord’s complaint handling.”
- 27 February 2026Case 202409286 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: ASB reports. Rehousing request. We have investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Other, Take Specific Action (non-repair)
- 27 February 2026Case 202346910 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Repairs to the windows. Installing front garden fencing. Repairs in the resident’s kitchen. We have also considered the landlord’s handling of the associated complaint.”
Orders or recommendations: Apology, Compensation, Other
- 26 January 2026Case 202423275 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: A leak and associated repairs. The complaint.”
Orders or recommendations: Apology, Compensation, Other
- 12 December 2025Case 202311966 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: Concerns about a neighbour’s proposed extension. Concerns about a boundary fence erected by a neighbour. Reports of pests. Reports of an uneven garden following works. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
- 10 December 2025Case 202508539 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s reports of ASB. The resident’s complaint.”
Recommendations: Compensation, Take Specific Action (non-repair)
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