Check your landlord

Independent site, not the Housing Ombudsman. To complain about your landlord, see how to complain.

Landlord

Impact Housing Association Limited

Type not given by the OmbudsmanData as of 16 October 2026Latest ruling 17 March 2022

Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.

Key figures

Rulings published
2
January 2021 to March 2022
Maladministration found
0 of 2
rulings with severe maladministration, maladministration or partial maladministration
Severe maladministration
0
the Ombudsman’s most serious finding

All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.

Open the full interactive viewSee, filter and share all 2 rulings.

What the Ombudsman decided

Rulings by outcome
OutcomeRulings
No maladministration2

“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.

Orders or recommendations

No orders or recommendations are tagged in these rulings.

What each tag means

What the complaints were about

Rulings by category, with the number where maladministration was found
CategoryRulingsMaladministration foundBar chart
Managing Relations10

A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.

Rulings by year

Rulings by year, with the number where maladministration was found
YearRulingsMaladministration foundBar chart
202110
202210

Calendar years, by the date printed on each ruling.

Size and complaint rates

No Ombudsman 2025-26 report is published under this name.

The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.

Latest rulings

See and filter all 2

The 2 most recent of 2 published rulings. Each links to the full ruling on the Ombudsman’s website.

  1. 17 March 2022Case 202106764 · Assured Shorthold Tenancy
    No maladministration
    What the complaint was about (from the ruling)

    “The complaint is about the landlord’s response to the resident’s complaint about the service he received from a Customer Service Agent (CSA) during a telephone call on 2 February 2021.”

    Managing Relations
    Read the full ruling (case 202106764, on the Ombudsman’s website)Report a problem with this ruling
  2. 11 January 2021Case 202003113 · Assured Tenancy
    No maladministration
    What the complaint was about (from the ruling)

    “The complaint refers to the Landlord’s handling of the Resident’s reports of antisocial behaviour (ASB), drug use and drug distribution by his neighbour.”

    Read the full ruling (case 202003113, on the Ombudsman’s website)Report a problem with this ruling

What you can do next

  1. Report the problem to your landlord. Keep photos and dates.
  2. Not fixed? See how to make a complaint, step by step.
  3. Unhappy with your landlord’s final answer? Contact the Housing Ombudsman free on 0300 111 3000 or info@housing-ombudsman.org.uk.
  4. Free advice: Shelter: damp and mould in social housing · Citizens Advice: repairs if you rent from a council or housing association.

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