Check your landlordLandlord
Hyde Housing Association Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 351
- December 2020 to June 2026
- Maladministration found
- 79%
- 276 of 351 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 2
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 10 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 351 rulings.
The Ombudsman has published further reports or orders about this landlord
Further investigation report, published 5 December 2024. Read the report
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 2 | 1% |
| Maladministration | 146 | 42% |
| Partial maladministration | 128 | 36% |
| Reasonable redress | 37 | 11% |
| No maladministration | 21 | 6% |
| Outside jurisdiction | 12 | 3% |
| Mediation | 5 | 1% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 301 |
| Apology | 171 |
| Take Specific Action (non-repair) | 143 |
| Repairs | 82 |
| Other | 59 |
| Case Review | 42 |
| Staff Training | 33 |
| Policy Review | 30 |
| Process Change | 20 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 238 | 208 | |
| Repairs (includes damp and mould) | 208 | 175 | |
| Financial | 51 | 36 | |
| ASB/ | 34 | 27 | |
| Estate Management | 28 | 22 | |
| Moving/ | 19 | 15 | |
| Health and Safety (inc. building safety) | 18 | 16 | |
| Information and data management | 17 | 15 | |
| Occupancy Rights | 4 | 4 | |
| Planned Works | 4 | 3 | |
| Enquiry stage | 1 | 1 |
A ruling can have more than one category tag. 30 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 6 | 5 | |
| 2021 | 36 | 21 | |
| 2022 | 42 | 32 | |
| 2023 | 53 | 46 | |
| 2024 | 82 | 76 | |
| 2025 | 85 | 64 | |
| 2026 | 47 | 32 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
41,014 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 157
- Findings
- 348
- Maladministration findings
- 210
- Maladministration rate (share of findings)
- 62%
- Severe maladministration findings
- 10
- Compensation ordered
- £105,053
The Ombudsman’s report on this landlord and its 2025-26 data table differ: determinations 157 in the report, 145 in the data table; findings 348 in the report, 322 in the data table; maladministration findings 210 in the report, 188 in the data table; compensation £105,053 in the report, £100,628 in the data table. We show the report’s figures because that is the document we link to.
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
35,619 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 91.9%
- Stage 2 answered on time
- 90.9%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 351The 10 most recent of 351 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 25 June 2026Case 202534856 · Shared OwnershipNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s reports of ASB from her neighbours and smells entering her property. Allegations of ASB made against the resident by a neighbour. The associated complaint.”
Recommendations: Take Specific Action (non-repair)
- 22 June 2026Case 202507686 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The resident’s complaint is about how the landlord dealt with reports of lift breakdowns. We have also considered how the landlord dealt with the resident’s complaint”
Orders or recommendations: Apology, Compensation
- 21 May 2026Case 202452382 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “This complaint is about the landlord’s handling of the resident’s: Request for repairs in the property. Complaint.”
Recommendations: Compensation, Take Specific Action (non-repair)
- 13 May 2026Case 202538175 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of leaks into her property. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 13 May 2026Case 202410232 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to reimbursement requests for damaged personal property, pest control materials and electrical items. Complaint handling.”
Orders or recommendations: Compensation
- 30 April 2026Case 202506029 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord did not acknowledge its delayed response at stage 2 or offer any remedy.”
Orders or recommendations: Compensation
- 30 April 2026Case 202320809 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s response to the resident’s complaint about being charged for communal grounds maintenance and bulky waste removal that were not provided.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 29 April 2026Case 202505630 · Assured Shorthold TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of a leak and associated repairs. Associated complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 29 April 2026Case 202338742 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Reports of a leak. The resident’s complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 27 April 2026Case 202419971 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of repairs to the communal door entry system. Complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
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