Check your landlordLandlord
Housing Solutions
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 16
- December 2020 to March 2026
- Maladministration found
- 75%
- 12 of 16 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 16 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 5 | 31% |
| Partial maladministration | 7 | 44% |
| Reasonable redress | 1 | 6% |
| No maladministration | 3 | 19% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 12 |
| Take Specific Action (non-repair) | 8 |
| Apology | 6 |
| Other | 3 |
| Repairs | 3 |
| Policy Review | 2 |
| Case Review | 1 |
| Process Change | 1 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 10 | 9 | |
| ASB/ | 7 | 5 | |
| Repairs (includes damp and mould) | 7 | 7 | |
| Financial | 4 | 3 | |
| Estate Management | 3 | 3 | |
| Health and Safety (inc. building safety) | 1 | 1 | |
| Moving/ | 1 | 1 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 1 | 0 | |
| 2021 | 2 | 1 | |
| 2022 | 2 | 2 | |
| 2023 | 1 | 0 | |
| 2024 | 4 | 3 | |
| 2025 | 5 | 5 | |
| 2026 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
6,566 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 8
- Findings
- 29
- Maladministration findings
- 15
- Maladministration rate (share of findings)
- 54%
- Severe maladministration findings
- 0
- Compensation ordered
- £1,900
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
5,772 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 100%
- Stage 2 answered on time
- 100%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 16The 10 most recent of 16 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 4 March 2026Case 202314015 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of pest control. Complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 30 September 2025Case 202344100 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s request for sound proofing in her home. The associated complaint.”
Orders or recommendations: Apology, Compensation
- 22 September 2025Case 202332388 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s: Response to reports of noise nuisance. Handling of a window repair. Handling of heating repairs. Response to reports of damp and mould. Handling of repairs to wall and ceiling cracks. Handling of a communal lift…”
Orders or recommendations: Apology, Compensation, Other
- 18 September 2025Case 202414087 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: works to improve wall insulation in the property. the resident’s reports of window repairs. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Other, Take Specific Action (non-repair)
- 18 June 2025Case 202303342 · Shared OwnershipPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of the resident’s: Concerns about the level of the service charge. Reports of issues with its estate management. Reports of items left in external bin stores. Reports of external building disrepair. Reports…”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 28 May 2025Case 202301870 · Secure TenancyMaladministration
Orders or recommendations: Compensation, Other, Repairs
- 30 September 2024Case 202307499 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of: Insulation within the property. The resident’s reports that the soil pipe was not compliant. The resident’s reports of repairs required and mould in the bathroom. Communication regarding fire…”
Orders or recommendations: Apology, Compensation, Repairs
- 30 April 2024Case 202222020 · LicencePartial maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s decision to restrict the resident’s contact. The landlord’s response to the resident’s request for the landlord to apply a £400 rebate to his electricity account. The landlord’s complaint handling.”
Orders or recommendations: Compensation
- 18 March 2024Case 202210859 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord's handling of the resident's reports of noise nuisance from a neighbour.”
Recommendations: Policy Review, Take Specific Action (non-repair)
- 29 February 2024Case 202120691 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord's handling of repairs to a defective heating and hot water system. The Service has also considered the landlord’s complaint handling.”
Orders or recommendations: Case Review, Compensation, Take Specific Action (non-repair)
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