Check your landlordLandlord
Housing For Women
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 11
- June 2022 to February 2026
- Maladministration found
- 100%
- 11 of 11 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 1
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 11 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 1 | 9% |
| Maladministration | 5 | 45% |
| Partial maladministration | 5 | 45% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 11 |
| Apology | 10 |
| Take Specific Action (non-repair) | 6 |
| Policy Review | 4 |
| Case Review | 2 |
| Other | 2 |
| Repairs | 2 |
| Process Change | 1 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 9 | 9 | |
| Repairs (includes damp and mould) | 6 | 6 | |
| Financial | 4 | 4 | |
| Information and data management | 2 | 2 | |
| Estate Management | 1 | 1 | |
| Planned Works | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2022 | 2 | 2 | |
| 2023 | 2 | 2 | |
| 2024 | 3 | 3 | |
| 2025 | 2 | 2 | |
| 2026 | 2 | 2 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
839 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 7
- Findings
- 32
- Maladministration findings
- 14
- Maladministration rate (share of findings)
- 44%
- Severe maladministration findings
- 0
- Compensation ordered
- £6,515
Latest rulings
See and filter all 11The 10 most recent of 11 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 17 February 2026Case 202518973 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Concerns about the scaffolding. Concerns about the letting of a neighbouring property and ASB. Associated complaint.”
Orders or recommendations: Apology, Compensation
- 13 January 2026Case 202325535 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about: How the landlord responded to the resident’s service charge queries, including requests for breakdowns, clarification and specific details. How the landlord handled her complaint.”
Orders or recommendations: Apology, Compensation, Other, Take Specific Action (non-repair)
- 22 May 2025Case 202219976 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s service charge queries. The Ombudsman has also considered the landlord’s handling of the associated complaint.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 30 April 2025Case 202402247 · Secure TenancyPartial maladministration
Orders or recommendations: Apology, Compensation, Repairs
- 31 July 2024Case 202309026 · Assured TenancySevere maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s rent account. The landlord’s complaint handling has also been considered.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 29 February 2024Case 202225916 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of replacement flooring in the resident’s property following a flood. This Service has also investigated the landlord’s: Complaint handling. Record keeping.”
Orders or recommendations: Apology, Case Review, Compensation, Policy Review, Take Specific Action (non-repair)
- 11 January 2024Case 202219766 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Conclusion that the garden was communal. Response to the resident’s request for a fence to be installed. Response to outstanding repair and maintenance issues. Record keeping. Complaint handling.”
Orders or recommendations: Apology, Compensation, Policy Review, Staff Training, Take Specific Action (non-repair)
- 15 November 2023Case 202113495 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s service charge enquiries. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 18 October 2023Case 202101075 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about: the landlord’s handling of repairs to the roof, and; the landlord’s handling of the associated complaint.”
Orders or recommendations: Apology, Compensation, Policy Review, Repairs
- 14 December 2022Case 202008719 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The resident has complained about the landlord’s handling of her reports of leaks, damp and mould at the property.”
Orders or recommendations: Apology, Compensation, Other, Policy Review, Process Change
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