Check your landlordLandlord
Housing 21
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 18
- February 2021 to October 2025
- Maladministration found
- 17%
- 3 of 18 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 18 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Partial maladministration | 3 | 17% |
| Reasonable redress | 5 | 28% |
| No maladministration | 8 | 44% |
| Outside jurisdiction | 2 | 11% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Take Specific Action (non-repair) | 6 |
| Compensation | 5 |
| Apology | 3 |
| Staff Training | 3 |
| Case Review | 1 |
| Other | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 8 | 1 | |
| ASB/ | 6 | 1 | |
| Financial | 5 | 2 | |
| Estate Management | 3 | 1 | |
| Moving/ | 3 | 0 | |
| Information and data management | 2 | 1 | |
| Health and Safety (inc. building safety) | 1 | 0 | |
| Repairs (includes damp and mould) | 1 | 0 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 2 | 0 | |
| 2022 | 7 | 0 | |
| 2023 | 3 | 1 | |
| 2024 | 1 | 0 | |
| 2025 | 5 | 2 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
21,988 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 4
- Findings
- 11
- Maladministration findings
- 1
- Maladministration rate (share of findings)
- 10%
- Severe maladministration findings
- 0
- Compensation ordered
- £250
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
21,879 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 93.9%
- Stage 2 answered on time
- 88.6%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 18The 10 most recent of 18 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 29 October 2025Case 202426905 · Shared OwnershipNo maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s response to the resident’s concerns about its buy back process. How the landlord handled the complaint.”
- 30 September 2025Case 202412204 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about services charges for tree maintenance. We have also considered the landlord’s record keeping.”
Orders or recommendations: Apology
- 14 August 2025Case 202347346 · Assured Shorthold TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the resident’s report of the landlord’s response about: The rent account. A community bike project. Parking. Damage to a carpet following a leak.”
Recommendations: Compensation, Other
- 29 May 2025Case 202445677 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The level of rent and service charge. Communication about the rent and service charge. Concerns about the heating system and the resident’s property temperature. The associated complaint.”
Orders or recommendations: Apology, Compensation, Staff Training, Take Specific Action (non-repair)
- 7 May 2025Case 202216267 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of staff conduct. Reports of anti-social behaviour (ASB). Associated complaint.”
Recommendations: Staff Training, Take Specific Action (non-repair)
- 31 October 2024Case 202228553 · Assured Shorthold TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of noise disturbance.”
Recommendations: Take Specific Action (non-repair)
- 24 November 2023Case 202210359 · LeaseholderReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: Request to have a full refund of surplus water charges which was billed in error. Associated complaint.”
Recommendations: Compensation
- 26 September 2023Case 202212288 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: handling of allegations of antisocial behaviour (ASB) made against the resident; complaint handling.”
Orders or recommendations: Apology, Compensation, Staff Training, Take Specific Action (non-repair)
- 21 April 2023Case 202220722 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns over the handling of a welfare incident.”
Recommendations: Case Review, Take Specific Action (non-repair)
- 28 November 2022Case 202206023 · ApplicantReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord's handling of the resident's housing application.”
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