Check your landlordLandlord
Home Group Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 187
- December 2020 to August 2026
- Maladministration found
- 70%
- 130 of 187 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 1
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 4 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 187 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 1 | 1% |
| Maladministration | 57 | 30% |
| Partial maladministration | 72 | 39% |
| Reasonable redress | 20 | 11% |
| No maladministration | 33 | 18% |
| Outside jurisdiction | 3 | 2% |
| Mediation | 1 | 1% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 144 |
| Apology | 81 |
| Take Specific Action (non-repair) | 72 |
| Repairs | 33 |
| Other | 27 |
| Case Review | 22 |
| Staff Training | 21 |
| Policy Review | 13 |
| Process Change | 9 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 121 | 98 | |
| Repairs (includes damp and mould) | 106 | 78 | |
| ASB/ | 27 | 19 | |
| Financial | 27 | 20 | |
| Estate Management | 23 | 21 | |
| Moving/ | 19 | 14 | |
| Health and Safety (inc. building safety) | 10 | 6 | |
| Information and data management | 6 | 4 | |
| Planned Works | 4 | 4 |
A ruling can have more than one category tag. 14 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 3 | 1 | |
| 2021 | 25 | 7 | |
| 2022 | 15 | 6 | |
| 2023 | 37 | 28 | |
| 2024 | 28 | 25 | |
| 2025 | 54 | 43 | |
| 2026 | 25 | 20 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
52,561 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 88
- Findings
- 217
- Maladministration findings
- 115
- Maladministration rate (share of findings)
- 54%
- Severe maladministration findings
- 4
- Compensation ordered
- £59,076
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
48,028 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 64.2%
- Stage 2 answered on time
- 53.2%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 187The 10 most recent of 187 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 27 August 2026Case 202419559 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the repairs. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
- 23 June 2026Case 202319327 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of repairs in the resident’s property and the compensation offered for delays in completing works. The landlord’s handling of the resident’s complaint about the repair issues.”
Orders or recommendations: Apology, Compensation, Other, Repairs
- 13 May 2026Case 202443200 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of flooding and a leak from an underground pipe in his garden. Associated complaint.”
Orders or recommendations: Apology, Compensation, Other, Repairs, Take Specific Action (non-repair)
- 30 April 2026Case 202445423 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of a ceiling repair and temporary accommodation arrangements. We have also investigated the landlord’s handling of the complaint.”
Orders or recommendations: Apology, Take Specific Action (non-repair)
- 24 April 2026Case 202427524 · Shared OwnershipNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the bathroom. Complaint.”
- 21 April 2026Case 202524478 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of a door repair.”
Orders or recommendations: Apology, Compensation
- 20 April 2026Case 202345569 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of reports of dissatisfaction with grounds maintenance. Communication regarding service charges. Complaint handling.”
Orders or recommendations: Apology, Compensation
- 14 April 2026Case 202524307 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about overgrowth impacting on her garden and shed.”
Orders or recommendations: Apology, Take Specific Action (non-repair)
- 13 April 2026Case 202223749 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Reports of repairs to solar thermal panels. Complaint handling.”
Orders or recommendations: Apology, Compensation
- 25 March 2026Case 202331085 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The landlord’s handling of reports of issues with a side basin and loss of heating and hot water. The landlord’s handling of car park lighting repairs. The standard of grounds maintenance. The landlord’s handling of the resident’s reports of property repairs, including: multiple internal lights…”
Orders or recommendations: Apology, Case Review, Compensation, Repairs
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