Check your landlordLandlord
Hightown Housing Association Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 22
- September 2021 to April 2026
- Maladministration found
- 73%
- 16 of 22 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 22 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 6 | 27% |
| Partial maladministration | 10 | 45% |
| No maladministration | 6 | 27% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 18 |
| Apology | 7 |
| Take Specific Action (non-repair) | 7 |
| Other | 5 |
| Policy Review | 3 |
| Repairs | 3 |
| Staff Training | 3 |
| Case Review | 2 |
| Process Change | 2 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 15 | 11 | |
| Repairs (includes damp and mould) | 11 | 8 | |
| Moving/ | 7 | 6 | |
| ASB/ | 3 | 3 | |
| Estate Management | 2 | 2 | |
| Financial | 2 | 1 | |
| Health and Safety (inc. building safety) | 2 | 2 | |
| Occupancy Rights | 1 | 0 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 3 | 0 | |
| 2022 | 1 | 1 | |
| 2023 | 6 | 6 | |
| 2024 | 4 | 4 | |
| 2025 | 6 | 4 | |
| 2026 | 2 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
9,188 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 9
- Findings
- 18
- Maladministration findings
- 10
- Maladministration rate (share of findings)
- 59%
- Severe maladministration findings
- 0
- Compensation ordered
- £4,005
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
8,290 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 74.1%
- Stage 2 answered on time
- 60.3%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 22The 10 most recent of 22 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 21 April 2026Case 202343764 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s request to remove her name from the joint tenancy. The complaint.”
- 9 February 2026Case 202324004 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the: Repairs to the communal carpark gate (the gate). Associated complaint.”
Orders or recommendations: Apology, Compensation
- 22 December 2025Case 202333808 · Shared OwnershipNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Service charges. Concerns about property valuations. Associated complaint.”
Recommendations: Compensation, Other
- 15 December 2025Case 202509436 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and thermal efficiency concerns. The associated complaints.”
Orders or recommendations: Apology, Compensation, Other
- 17 July 2025Case 202434525 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Request for a management move. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Case Review, Compensation, Take Specific Action (non-repair)
- 19 June 2025Case 202228597 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s concerns about: Grounds and estate maintenance. The caretaker’s performance.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 12 May 2025Case 202320493 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s request that it install a battery to the solar panels at his property.”
Recommendations: Staff Training, Take Specific Action (non-repair)
- 24 January 2025Case 202348167 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about fire safety and cladding at the building.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 14 October 2024Case 202302378 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint concerns the landlord’s: Response to the resident’s report that the landlord did not complete the paperwork for the injunction proceedings at Court correctly. Handling of the annual gas safety check and capping of the resident’s gas meter.…”
Orders or recommendations: Apology, Case Review, Compensation, Staff Training
- 15 August 2024Case 202400264 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) including noise nuisance and the use of cannabis. Response to the resident’s requests for soundproofing adaptations. Response to the resident’s health…”
Orders or recommendations: Compensation, Other
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