Check your landlordLandlord
Hexagon Housing Association Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 47
- January 2021 to May 2026
- Maladministration found
- 83%
- 39 of 47 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 1
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 2 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 47 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 1 | 2% |
| Maladministration | 26 | 55% |
| Partial maladministration | 12 | 26% |
| Reasonable redress | 4 | 9% |
| No maladministration | 2 | 4% |
| Mediation | 2 | 4% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 45 |
| Apology | 31 |
| Take Specific Action (non-repair) | 21 |
| Repairs | 20 |
| Other | 12 |
| Staff Training | 6 |
| Case Review | 5 |
| Process Change | 4 |
| Policy Review | 3 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 30 | 27 | |
| Repairs (includes damp and mould) | 26 | 22 | |
| Moving/ | 7 | 7 | |
| ASB/ | 6 | 5 | |
| Financial | 6 | 4 | |
| Health and Safety (inc. building safety) | 4 | 4 | |
| Information and data management | 4 | 4 | |
| Estate Management | 3 | 2 | |
| Occupancy Rights | 1 | 0 |
A ruling can have more than one category tag. 5 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 4 | 3 | |
| 2022 | 2 | 1 | |
| 2023 | 4 | 3 | |
| 2024 | 15 | 13 | |
| 2025 | 15 | 12 | |
| 2026 | 7 | 7 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
4,428 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 22
- Findings
- 60
- Maladministration findings
- 46
- Maladministration rate (share of findings)
- 82%
- Severe maladministration findings
- 2
- Compensation ordered
- £20,302
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
4,352 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 50.5%
- Stage 2 answered on time
- 25.9%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 47The 10 most recent of 47 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 27 May 2026Case 202406057 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: The resident’s concerns about the standard of the property at the start of the tenancy and its handling of the subsequent repairs. The resident’s reports about unauthorised entry to the property. The associated complaint.”
Orders or recommendations: Apology, Compensation
- 12 May 2026Case 202446072 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s reports of a communal leak. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Other
- 28 April 2026Case 202330469 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: The resident’s reports of leaks, damp and mould in the property. The complaint.”
Orders or recommendations: Apology, Compensation
- 14 April 2026Case 202417914 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the: Heating repairs. Complaint.”
Orders or recommendations: Apology, Compensation, Other
- 5 March 2026Case 202521501 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s response to: The resident’s reports of the condition of the property on letting, along with outstanding repairs and gas safety concerns. The associated complaint.”
Orders or recommendations: Apology, Compensation, Process Change, Repairs
- 13 January 2026Case 202321938 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s rent increases. The landlord’s handling of the resident’s fire safety concerns. The landlord’s handling of repairs to the property. The landlord’s handling of the complaint.”
Orders or recommendations: Apology, Compensation, Repairs
- 6 January 2026Case 202423381 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: a) The resident reported that his carport roof was leaking. b) The complaint.”
Orders or recommendations: Apology, Case Review, Compensation, Repairs
- 11 December 2025Case 202407012 · Shared OwnershipMediation
What the complaint was about (from the ruling) “The complaint is about how the landlord handled the resident’s queries about his service charge.”
Orders or recommendations: Apology, Compensation, Other, Take Specific Action (non-repair)
- 11 December 2025Case 202337498 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: Service charge queries and concerns raised about the level of communal services provided. Reports of repairs. Reports of ASB. We have also considered the landlord’s complaint handling,”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 4 December 2025Case 202419734 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Antisocial behaviour (ASB). A flea infestation. The resident’s complaint.”
Recommendations: Compensation
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