Check your landlordLandlord
Havering Council
Also published by the Ombudsman as: London Borough of Havering Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 42
- March 2021 to May 2026
- Maladministration found
- 88%
- 37 of 42 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 1
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 2 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 42 rulings.
The Ombudsman has published further reports or orders about this landlord
Complaint Handling Failure Orders: 6 Complaint Handling Failure Orders in 2024-25. What is a Complaint Handling Failure Order?
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 1 | 2% |
| Maladministration | 24 | 57% |
| Partial maladministration | 12 | 29% |
| No maladministration | 2 | 5% |
| Outside jurisdiction | 2 | 5% |
| Mediation | 1 | 2% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 38 |
| Apology | 21 |
| Take Specific Action (non-repair) | 13 |
| Case Review | 11 |
| Other | 8 |
| Policy Review | 6 |
| Staff Training | 6 |
| Repairs | 5 |
| Process Change | 3 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 31 | 30 | |
| Repairs (includes damp and mould) | 24 | 22 | |
| Financial | 8 | 7 | |
| ASB/ | 7 | 7 | |
| Estate Management | 5 | 4 | |
| Moving/ | 4 | 4 | |
| Information and data management | 2 | 2 | |
| Planned Works | 1 | 1 |
A ruling can have more than one category tag. 3 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 4 | 2 | |
| 2022 | 5 | 5 | |
| 2023 | 9 | 8 | |
| 2024 | 8 | 8 | |
| 2025 | 13 | 11 | |
| 2026 | 3 | 3 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
11,838 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 18
- Findings
- 51
- Maladministration findings
- 35
- Maladministration rate (share of findings)
- 78%
- Severe maladministration findings
- 2
- Compensation ordered
- £7,225
Name in the Ombudsman’s report: London Borough of Havering Council.
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
9,147 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 82.6%
- Stage 2 answered on time
- 73.9%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
Name in the Regulator’s data: London Borough of Havering Council.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 42The 10 most recent of 42 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 20 May 2026Case 202532414 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of damage caused by its contractor.”
Orders or recommendations: Apology, Compensation
- 20 May 2026Case 202502362 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of a leak and associated damp and mould. Associated complaint.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 16 April 2026Case 202321122 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The resident’s complaint is about: The landlord’s administration of a service charge for major work. The landlord’s handling of the complaint.”
Orders or recommendations: Compensation
- 7 November 2025Case 202326227 · LeaseholderOutside jurisdiction
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about his service charge.”
- 30 September 2025Case 202434804 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of: The resident’s concerns in respect to parking. The resident’s damp and mould reports. The resident’s concerns in respect to the communal stairwells. The resident’s reports of loss of heating and hot water.…”
Orders or recommendations: Case Review, Compensation, Other
- 24 September 2025Case 202328972 · Secure TenancyMaladministration
Orders or recommendations: Compensation, Staff Training, Take Specific Action (non-repair)
- 30 June 2025Case 202221930 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the kitchen refurbishment. We will also investigate the landlord’s handling of the associated complaint.”
Orders or recommendations: Apology, Compensation, Other
- 27 June 2025Case 202320506 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The resident’s complaint is about: Repairs to the guttering, including the time taken to remove scaffolding put up and the communication around this. We have also considered the landlord’s handling of the associated complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 6 June 2025Case 202340938 · Secure TenancySevere maladministration
What the complaint was about (from the ruling) “The complaint is about the resident’s reports of antisocial behaviour (ASB) and noise nuisance by a neighbour. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Case Review, Compensation, Policy Review
- 6 June 2025Case 202323075 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about the use of a pram shed.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
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