Check your landlordLandlord
Hastoe Housing Association Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 11
- March 2021 to June 2026
- Maladministration found
- 55%
- 6 of 11 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 11 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 2 | 18% |
| Partial maladministration | 4 | 36% |
| Reasonable redress | 2 | 18% |
| No maladministration | 3 | 27% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 9 |
| Take Specific Action (non-repair) | 6 |
| Apology | 3 |
| Repairs | 3 |
| Other | 2 |
| Case Review | 1 |
| Policy Review | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 6 | 3 | |
| Repairs (includes damp and mould) | 5 | 3 | |
| ASB/ | 4 | 1 | |
| Estate Management | 3 | 3 | |
| Information and data management | 3 | 2 | |
| Health and Safety (inc. building safety) | 1 | 1 | |
| Moving/ | 1 | 0 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 3 | 0 | |
| 2022 | 1 | 1 | |
| 2023 | 0 | 0 | |
| 2024 | 1 | 1 | |
| 2025 | 4 | 2 | |
| 2026 | 2 | 2 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
7,527 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 4
- Findings
- 7
- Maladministration findings
- 3
- Maladministration rate (share of findings)
- 43%
- Severe maladministration findings
- 0
- Compensation ordered
- £800
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
5,146 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 84%
- Stage 2 answered on time
- 100%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 11The 10 most recent of 11 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 19 June 2026Case 202507267 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of various repairs. Reports of antisocial behaviour (ASB). Reports that the property was unsuitable for her mother’s needs. Complaint.”
Orders or recommendations: Apology, Compensation, Policy Review, Repairs, Take Specific Action (non-repair)
- 30 April 2026Case 202513892 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of service charge related communal maintenance.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 16 December 2025Case 202342487 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about the balcony. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 31 October 2025Case 202332705 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The resident’s complaint is about the landlord’s handling of: Reports of anti-social behaviour (ASB). The associated complaint.”
Recommendations: Compensation, Other
- 8 April 2025Case 202346196 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of being locked out of the property. Requests for repairs to her front door.”
Recommendations: Compensation, Take Specific Action (non-repair)
- 31 January 2025Case 202405105 · Assured TenancyPartial maladministration
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 11 December 2024Case 202336879 · Secure TenancyPartial maladministration
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 28 March 2022Case 202015774 · Assured TenancyPartial maladministration
Orders or recommendations: Compensation
- 30 June 2021Case 202011428 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s response to the resident’s reports of ASB. The landlord’s response to the resident’s requests for a copy of her tenancy agreement. The landlord’s handling of the resident’s complaint.”
Recommendations: Other
- 16 April 2021Case 202006085 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports about: Antisocial behaviour and racism. Repairs to a garden fence.”
Recommendations: Case Review, Compensation, Repairs
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