Check your landlordLandlord
Harlow District Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 59
- March 2021 to June 2026
- Maladministration found
- 68%
- 40 of 59 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 1
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 2 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 59 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 1 | 2% |
| Maladministration | 28 | 47% |
| Partial maladministration | 11 | 19% |
| Reasonable redress | 2 | 3% |
| No maladministration | 13 | 22% |
| Outside jurisdiction | 2 | 3% |
| Mediation | 1 | 2% |
| Unknown | 1 | 2% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 41 |
| Apology | 28 |
| Take Specific Action (non-repair) | 17 |
| Repairs | 12 |
| Case Review | 11 |
| Policy Review | 11 |
| Other | 5 |
| Staff Training | 5 |
| Process Change | 4 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 34 | 25 | |
| Managing Relations | 28 | 26 | |
| Financial | 9 | 4 | |
| Estate Management | 5 | 2 | |
| ASB/ | 4 | 2 | |
| Information and data management | 4 | 4 | |
| Moving/ | 4 | 3 | |
| Health and Safety (inc. building safety) | 2 | 1 | |
| Occupancy Rights | 1 | 0 | |
| Planned Works | 1 | 1 |
A ruling can have more than one category tag. 6 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 7 | 1 | |
| 2022 | 5 | 1 | |
| 2023 | 15 | 9 | |
| 2024 | 14 | 13 | |
| 2025 | 12 | 10 | |
| 2026 | 6 | 6 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
11,629 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 12
- Findings
- 25
- Maladministration findings
- 20
- Maladministration rate (share of findings)
- 80%
- Severe maladministration findings
- 2
- Compensation ordered
- £6,580
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
9,050 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 92.5%
- Stage 2 answered on time
- 79.6%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 59The 10 most recent of 59 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 22 June 2026Case 202533374 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: Repairs to the communal entrance door and intercom system. The resident’s complaint.”
Orders or recommendations: Compensation, Repairs
- 30 April 2026Case 202420958 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The resident’s complaint is about: The landlord’s handling of the resident’s request for it to review her housing banding. The landlord’s handling of the resident’s reports of damp and mould. We have also considered the landlord’s handling of the complaint.”
Orders or recommendations: Apology, Compensation
- 29 April 2026Case 202452930 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The resident’s complaint is about the landlord’s handling of a recharge for bathroom works. We have also considered the landlord’s handling of the resident’s complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 17 March 2026Case 202344711 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Concerns regarding staff conduct. Report of damage to personal items. Associated complaint.”
Orders or recommendations: Apology, Compensation
- 10 February 2026Case 202522709 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). The associated complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 22 January 2026Case 202516942 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The resident’s complaint is about: the landlord’s handling of her reports about damp and mould. the landlord’s handling of her reports about pests in the property. the landlord’s handling of bathroom repairs. the landlord’s handling of kitchen repairs. the landlord’s handling of her complaint.”
Orders or recommendations: Apology, Case Review, Compensation, Policy Review, Repairs
- 6 November 2025Case 202343281 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the residents: Reports of a leak causing damp and mould Associated complaint”
Orders or recommendations: Apology, Compensation, Repairs, Staff Training
- 30 July 2025Case 202432277 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: roof replacement works at the property and the associated temporary sheeting. damp and mould at the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.”
Orders or recommendations: Apology, Case Review, Compensation, Other
- 18 July 2025Case 202435429 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and fly-tipping by a neighbour. The Ombudsman will also investigate the landlord’s handling of the resident’s most recent complaint.”
Orders or recommendations: Apology, Case Review, Compensation
- 13 June 2025Case 202320003 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of damp and mould.”
Orders or recommendations: Apology, Compensation, Other
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