Check your landlordLandlord
Haringey London Borough Council
Also published by the Ombudsman as: Haringey Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 203
- January 2021 to April 2026
- Maladministration found
- 86%
- 175 of 203 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 7
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 18 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 203 rulings.
The Ombudsman has published further reports or orders about this landlord
Further investigation report, published 4 July 2023. Read the report
Complaint Handling Failure Orders: 6 Complaint Handling Failure Orders in 2024-25. What is a Complaint Handling Failure Order?
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 7 | 3% |
| Maladministration | 121 | 60% |
| Partial maladministration | 47 | 23% |
| Reasonable redress | 3 | 1% |
| No maladministration | 12 | 6% |
| Outside jurisdiction | 11 | 5% |
| Mediation | 2 | 1% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 178 |
| Apology | 120 |
| Take Specific Action (non-repair) | 89 |
| Repairs | 68 |
| Other | 35 |
| Case Review | 28 |
| Staff Training | 27 |
| Policy Review | 23 |
| Process Change | 12 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 132 | 118 | |
| Managing Relations | 121 | 118 | |
| Moving/ | 27 | 21 | |
| ASB/ | 25 | 21 | |
| Financial | 21 | 17 | |
| Estate Management | 10 | 8 | |
| Information and data management | 8 | 8 | |
| Health and Safety (inc. building safety) | 7 | 7 | |
| Planned Works | 4 | 4 | |
| Occupancy Rights | 3 | 2 |
A ruling can have more than one category tag. 19 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 19 | 9 | |
| 2022 | 24 | 18 | |
| 2023 | 44 | 39 | |
| 2024 | 41 | 39 | |
| 2025 | 59 | 54 | |
| 2026 | 16 | 16 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
20,803 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 92
- Findings
- 236
- Maladministration findings
- 193
- Maladministration rate (share of findings)
- 86%
- Severe maladministration findings
- 18
- Compensation ordered
- £85,274
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
15,415 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 70%
- Stage 2 answered on time
- 39%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 203The 10 most recent of 203 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 30 April 2026Case 202514601 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: Missing loft insulation. Repairs to the garden gate. The resident’s complaint.”
Orders or recommendations: Compensation, Repairs
- 30 April 2026Case 202431563 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlords: Handling of reports of repairs to a door. Complaint handling.”
Orders or recommendations: Apology
- 30 April 2026Case 202429943 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to the resident’s reports of persistent drainage issues. Complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 17 April 2026Case 202339841 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the repair to the front door. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Case Review, Compensation
- 10 April 2026Case 202345329 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of property repairs. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 31 March 2026Case 202348575 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s handling of a roof leak and repairs to the kitchen. The landlord’s handling of the complaint.”
Orders or recommendations: Apology, Compensation, Other
- 19 March 2026Case 202343421 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s response to the resident’s concerns about its calculation of arrears. The landlord’s handling of the complaint”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 16 March 2026Case 202404084 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Intercom repairs. The associated complaint.”
Orders or recommendations: Apology, Compensation
- 6 March 2026Case 202325647 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s: Reports of repairs. Formal complaint.”
Orders or recommendations: Compensation
- 27 February 2026Case 202425109 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s management of repairs related to a ceiling leak. We have also investigated its complaints handling.”
Orders or recommendations: Apology, Case Review, Compensation, Other, Repairs, Take Specific Action (non-repair)
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