Check your landlordLandlord
Hammersmith and Fulham Council
Also published by the Ombudsman as: London Borough of Hammersmith and Fulham
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 231
- December 2020 to May 2026
- Maladministration found
- 78%
- 181 of 231 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 5
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 4 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 231 rulings.
The Ombudsman has published further reports or orders about this landlord
Further investigation report, published 20 February 2024. Read the report
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 5 | 2% |
| Maladministration | 114 | 49% |
| Partial maladministration | 62 | 27% |
| Reasonable redress | 21 | 9% |
| No maladministration | 15 | 6% |
| Outside jurisdiction | 6 | 3% |
| Mediation | 8 | 3% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 191 |
| Apology | 91 |
| Take Specific Action (non-repair) | 67 |
| Repairs | 51 |
| Other | 38 |
| Policy Review | 35 |
| Case Review | 31 |
| Staff Training | 23 |
| Process Change | 15 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 157 | 128 | |
| Managing Relations | 132 | 120 | |
| ASB/ | 25 | 19 | |
| Moving/ | 23 | 17 | |
| Financial | 11 | 8 | |
| Estate Management | 10 | 9 | |
| Information and data management | 10 | 10 | |
| Health and Safety (inc. building safety) | 7 | 6 | |
| Occupancy Rights | 5 | 3 | |
| Planned Works | 4 | 4 |
A ruling can have more than one category tag. 23 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 3 | 1 | |
| 2021 | 35 | 22 | |
| 2022 | 33 | 27 | |
| 2023 | 45 | 41 | |
| 2024 | 41 | 33 | |
| 2025 | 50 | 40 | |
| 2026 | 24 | 17 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
16,705 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 87
- Findings
- 217
- Maladministration findings
- 129
- Maladministration rate (share of findings)
- 65%
- Severe maladministration findings
- 4
- Compensation ordered
- £65,404
Name in the Ombudsman’s report: London Borough of Hammersmith and Fulham.
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
11,983 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 93.3%
- Stage 2 answered on time
- 98.5%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
Name in the Regulator’s data: London Borough of Hammersmith and Fulham.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 231The 10 most recent of 231 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 27 May 2026Case 202535597 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: A blocked bathroom sink. Proofing works connected to a mice infestation. The complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 27 May 2026Case 202415935 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about how the landlord handled the resident’s reports of: Leaks. Overcrowding. Mould in the bathroom. Pest infestation. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs
- 19 May 2026Case 202404336 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the: Boiler replacement. Repairs to enable installation of a gas cooker. Tap repair. Satellite repair. Communications with the call centre. Associated complaint.”
Orders or recommendations: Apology, Compensation
- 29 April 2026Case 202524531 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s response to the resident’s reports of ASB by a neighbour. The landlord’s complaint handling.”
Orders or recommendations: Case Review, Take Specific Action (non-repair)
- 24 April 2026Case 202527848 · Secure TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns regarding the cause of the downpipe repair.”
- 21 April 2026Case 202316026 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about how the landlord handled the resident’s: Reports of a leak, decorative damage, and a faulty carbon monoxide detector. Request for it to pause all upcoming repair visits. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 20 April 2026Case 202402636 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The refund of the water commission to the resident. The associated complaint.”
- 1 April 2026Case 202502882 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Request to be rehoused. Complaint.”
Orders or recommendations: Apology, Other
- 1 April 2026Case 202343090 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s: Communication concerning a rent increase and refurbishment programme. Complaint handling.”
- 25 March 2026Case 202347459 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s handling of the replacement of the bedroom window. The associated complaint handling.”
Orders or recommendations: Apology, Compensation, Other
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