Check your landlordLandlord
Halton Housing
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 13
- November 2021 to January 2026
- Maladministration found
- 69%
- 9 of 13 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 13 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 3 | 23% |
| Partial maladministration | 6 | 46% |
| No maladministration | 3 | 23% |
| Mediation | 1 | 8% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 9 |
| Apology | 7 |
| Repairs | 6 |
| Other | 4 |
| Take Specific Action (non-repair) | 3 |
| Case Review | 2 |
| Policy Review | 1 |
| Process Change | 1 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 8 | 6 | |
| Managing Relations | 7 | 6 | |
| ASB/ | 4 | 1 | |
| Moving/ | 2 | 1 | |
| Occupancy Rights | 1 | 1 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 0 | |
| 2022 | 1 | 0 | |
| 2023 | 1 | 0 | |
| 2024 | 3 | 3 | |
| 2025 | 6 | 5 | |
| 2026 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
7,584 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 9
- Findings
- 26
- Maladministration findings
- 17
- Maladministration rate (share of findings)
- 65%
- Severe maladministration findings
- 0
- Compensation ordered
- £3,600
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
7,405 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 96.4%
- Stage 2 answered on time
- 92.6%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 13The 10 most recent of 13 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 27 January 2026Case 202502287 · ApplicantPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of a succession application. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Compensation
- 24 October 2025Case 202408957 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Flooring repairs. Reports of damp and mould. Door repairs. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Policy Review, Process Change, Take Specific Action (non-repair)
- 26 September 2025Case 202224828 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of repairs to: Windows. Guttering and resulting damage to plasterwork. The stopcock. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Case Review, Compensation, Repairs
- 24 September 2025Case 202431709 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of damp and mould in her property.”
Orders or recommendations: Apology, Compensation, Other, Repairs
- 30 April 2025Case 202416113 · ApplicantNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: The resident’s antisocial behaviour (ASB) reports. The resident’s repairs reports. The resident’s reports about a pest infestation and communal areas. The resident’s request to be rehoused.”
Recommendations: Other, Repairs
- 14 April 2025Case 202433670 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s requests that it move her.”
Orders or recommendations: Compensation
- 14 February 2025Case 202313880 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord's handling of: repairs to the property including reports about damp and mould, ventilation, storage and insulation. the complaint.”
Orders or recommendations: Apology, Compensation, Other, Repairs
- 27 September 2024Case 202302434 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of repairs to: The toilet. The window vents. The French doors. Request for the secondary front door to be replaced. Complaint and the level of redress offered.”
Orders or recommendations: Apology, Compensation, Repairs
- 2 July 2024Case 202310172 · Shared OwnershipPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of the resident’s reports of defects. Complaint handling.”
Orders or recommendations: Apology, Case Review, Compensation, Staff Training, Take Specific Action (non-repair)
- 20 March 2024Case 202217044 · Assured TenancyMaladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s response to: The resident’s reports of outstanding repairs following a rewire. The resident’s request for reasonable adjustments due to her disability. This report also looks at the landlord’s handling of the…”
Orders or recommendations: Apology, Compensation, Repairs
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