Check your landlordLandlord
Habinteg Housing Association Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 24
- June 2021 to December 2025
- Maladministration found
- 67%
- 16 of 24 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 1 severe maladministration finding (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 24 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 7 | 29% |
| Partial maladministration | 9 | 38% |
| Reasonable redress | 2 | 8% |
| No maladministration | 5 | 21% |
| Mediation | 1 | 4% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 20 |
| Apology | 8 |
| Take Specific Action (non-repair) | 6 |
| Repairs | 3 |
| Policy Review | 2 |
| Other | 1 |
| Process Change | 1 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 15 | 12 | |
| Repairs (includes damp and mould) | 15 | 10 | |
| ASB/ | 6 | 4 | |
| Estate Management | 4 | 4 | |
| Health and Safety (inc. building safety) | 2 | 2 | |
| Information and data management | 1 | 0 | |
| Moving/ | 1 | 0 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 5 | 4 | |
| 2022 | 6 | 4 | |
| 2023 | 4 | 1 | |
| 2024 | 3 | 2 | |
| 2025 | 6 | 5 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
3,346 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 7
- Findings
- 22
- Maladministration findings
- 11
- Maladministration rate (share of findings)
- 58%
- Severe maladministration findings
- 1
- Compensation ordered
- £3,525
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
3,309 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 95.1%
- Stage 2 answered on time
- 69.2%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 24The 10 most recent of 24 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 22 December 2025Case 202507807 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of ASB. Concerns regarding staff conduct. Associated complaint.”
- 25 July 2025Case 202302620 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of repairs.”
Orders or recommendations: Apology, Compensation, Other, Repairs
- 15 July 2025Case 202323678 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s response to the resident’s: Request for a smoke test to establish how cooking fumes were entering the property. Concerns raised regarding the landlord’s management of asbestos within her property. Concerns raised…”
Orders or recommendations: Apology, Compensation
- 13 June 2025Case 202411853 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of the resident’s reports of blocked drains and smell of chemical fumes within the property. The landlord’s handling of the associated complaint.”
Orders or recommendations: Apology, Compensation
- 16 May 2025Case 202225256 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s response to the resident’s complaint about: Its handling of issues with the: Communal aerial. Guttering. Communal window. Her reports about parking issues. Its use of its reasonable behaviour policy. We have also…”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 30 April 2025Case 202322067 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Wet room repairs. The resident’s complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 20 September 2024Case 202206829 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of the installation of the resident’s kitchen. The landlord’s complaint handling has also been considered.”
Orders or recommendations: Apology, Compensation, Policy Review, Repairs
- 19 April 2024Case 202227866 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “This complaint is about: The landlord’s handling of the resident’s request to pave the remaining area of her garden. The landlord’s response to the resident’s concerns following the installation of a door mechanism by the local authority.”
- 25 January 2024Case 202214063 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of an interruption to its provision of communal laundry facilities during major work. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Compensation
- 30 November 2023Case 202201709 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint concerns the landlord’s handling of the resident’s reportedly unacceptable behaviour.”
Recommendations: Compensation
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