Check your landlordLandlord
Guinness Trust
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 1
- November 2023 to November 2023
- Maladministration found
- 1 of 1
- ruling with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 1 ruling.
Now part of The Guinness Partnership Limited
- The Guinness Partnership Limited · full merger (housing and operations combined into one legal entity) · July 2012 · source: insidehousing.co.uk
Rulings published under Guinness Trust stay listed under that name. Rulings under the current name are on The Guinness Partnership Limited’s page (333 rulings).
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 1 |
| Other | 1 |
| Repairs | 1 |
| Take Specific Action (non-repair) | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2023 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name. The Ombudsman reports on this landlord under its successor, The Guinness Partnership Limited. Read that report (PDF)
The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.
Latest rulings
See and filter all 1The single most recent of 1 published ruling. Each links to the full ruling on the Ombudsman’s website.
- 24 November 2023Case 202221101 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of damp and mould and the associated repairs.”
Orders or recommendations: Compensation, Other, Repairs, Take Specific Action (non-repair)
Spotted a mistake, or are you this landlord and want to reply? See corrections and right of reply.