Check your landlordLandlord
Guinness Housing Association Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 38
- January 2021 to September 2023
- Maladministration found
- 55%
- 21 of 38 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 38 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 10 | 26% |
| Partial maladministration | 11 | 29% |
| Reasonable redress | 5 | 13% |
| No maladministration | 12 | 32% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 26 |
| Take Specific Action (non-repair) | 11 |
| Apology | 6 |
| Policy Review | 5 |
| Other | 4 |
| Repairs | 4 |
| Staff Training | 4 |
| Case Review | 3 |
| Process Change | 2 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 26 | 16 | |
| Managing Relations | 23 | 17 | |
| ASB/ | 6 | 4 | |
| Estate Management | 4 | 2 | |
| Financial | 3 | 2 | |
| Moving/ | 2 | 1 | |
| Occupancy Rights | 1 | 0 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 10 | 6 | |
| 2022 | 8 | 5 | |
| 2023 | 20 | 10 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name.
The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.
Latest rulings
See and filter all 38The 10 most recent of 38 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 19 September 2023Case 202311620 · Secure TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint concerns how the landlord responded to the residents reports of tiles coming loose and mould in the bathroom of the property.”
Recommendations: Compensation
- 31 July 2023Case 202205434 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint was about the landlord’s response to: The resident’s reports of damp and mould. The resident’s reports of antisocial behaviour (ASB). The resident’s reports of fly tipping. The resident’s concerns about the communal grounds maintenance and…”
Orders or recommendations: Compensation, Process Change, Repairs, Staff Training, Take Specific Action (non-repair)
- 31 July 2023Case 202122779 · Assured TenancyMaladministration
Orders or recommendations: Apology, Compensation, Other, Policy Review, Take Specific Action (non-repair)
- 28 July 2023Case 202210275 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about: The landlord's handling of repairs to the resident’s ceilings, and its subsequent compensation offer. The landlord's handling of the associated complaint.”
- 27 July 2023Case 202216676 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: reports of mould at the property. associated complaint.”
Orders or recommendations: Compensation
- 17 July 2023Case 202124293 · Shared OwnershipPartial maladministration
Orders or recommendations: Apology, Compensation, Other, Repairs, Take Specific Action (non-repair)
- 13 July 2023Case 202204395 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).”
Recommendations: Take Specific Action (non-repair)
- 4 July 2023Case 202216068 · Assured Shorthold TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s request for the installation of a shower.”
Recommendations: Other
- 30 June 2023Case 202217670 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s request for underfloor insulation.”
Recommendations: Repairs, Take Specific Action (non-repair)
- 30 June 2023Case 202207316 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s reports of drainage issues in her shower and her request for it to install a wet room. The associated complaint.”
Orders or recommendations: Compensation, Staff Training
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